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Hotel Indigo York
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Reviews (1 630)
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All reviewssuperior king roompeel streetlovely hotelcar parkmini fridgecomplimentary chocolaterainfall showersky tvnespresso machinerobes and slipperschocolate barfresh milkdouble showershort walkcity centrebars and restaurantshuge bed
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27 - 32 of 1 630 reviews
Reviewed 3 weeks ago via mobile

My husband and I have just returned from a 3 night stay in this gorgeous hotel. Very friendly staff, stylish bedroom decor, comfy beds. Complimentary water, fruit bag and chocolate in the room fridge. Breakfast was fantastic - plenty of choice from the cold buffet and cooked to order hot choices. Would definitely stay here if in York again.

Stayed: April 2018, travelled as a couple
Thank lucy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 2 weeks ago

HI Lucy,

Thank you so much for taking the time to leave us a review. We are so pleased you had a fantastic short break with us and you really had a great experience! We hope to see you again soon.

Best Wishes,
Leanne
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed here for 2 nights over the Easter weekend. The hotel is in a good location, short walk into the centre and there’s some nice restaurants not too far away. When we arrived our room wasn’t ready, we had to wait over an hour sat in reception even though we arrived after the check in time of 3pm. The room itself was pleasant, quiet and it was nice to have the complimentary mini bar. We decided to have a few drinks in the bar on Friday but it had run out of ice! No discounted drinks offered or anything as a good will gesture. The full English breakfast was nice but it wasn’t very hot, it was almost cold, the young lady serving us wasn’t the slightest bit interested when we mentioned this.
The hotel is in a good location, the car park is not too far away and the rooms were comfortable. Most of the staff were very helpful, just one or two that seemed like they didn’t want to be there and were very disinterested. We had a nice stay although we probably wouldn’t stay in this hotel again as we felt it was a little overpriced for the overall standard.

Stayed: April 2018
1  Thank Car555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 2 weeks ago

Thank you so much for taking the time to leave your feedback. We are sorry to hear that a few things during your stay were not up to our usual standards.
We hope we can welcome you back again soon to show you what we are really made of.
Best Wishes,
Leanne
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

After spending lots of time in hotels for my job it was an absolute pleasure staying at Hotel Indigo. From the reception greet, to the quality of the room and then for what I can only describe as 1st Class Breakfast. Breakfast had great layout, presentation and a wide variety to choose from. I highly recommend this hotel for its location, only a 5min easy walk into the centre of York, plus hotel parking nearby. Overall an excellent hotel with excellent customer service and good hotel standards.

Stayed: April 2018, travelled with family
2  Thank Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 2 weeks ago

Ey Up Louise!

Thanks for the cracking review! we are so pleased you found everything to be top notch and look forward to welcoming you back again soon.

Best Wishes,
Leanne
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Just wow ! The other reviews just say everything I want to say.We had a superior room n just great and the little room with sofa n another TV was a great way to chill out.
The huge bed was sooooooo comfortable n made for a fantastic nights sleep.The complimentary fridge is also a nice touch,couldn’t get the main TV to work but that was only going on while the better half got ready so went into the ‘chill out room’.
The breakfast was great n very very tasty n very well laid out.Over all we had a fantastic weekend staying in a wonderful hotel.

Stayed: April 2018, travelled as a couple
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 3 weeks ago

Hi Paul,

Thank you so much for your lovely feedback. We are so pleased you had such a great stay and experience with us. Sorry to hear you couldn't get the TV working. Our team are on hand 24 hours a day should you need any assistance. We love to read your comments about breakfast and i have passed them on to the team.

Thanks again and we hope to see you again soon.
Best Wishes,
Leanne
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

My husband and I stayed for the night on a secret escape deal. Room amazing, staff super and breakfast superb, the best ever, loads of choice and freshly cooked to order. Short walk to centre, definitely recomend. Rated no 1 on my city breaks!!

Stayed: March 2018, travelled as a couple
Thank mcox61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
711Mike, Guest Relations Manager at Hotel Indigo York, responded to this reviewResponded 3 weeks ago

Thanks so much for the top notch review! We are so pleased you had a great stay and we really appreciate the recommendation. We look forward to welcoming you back again soon.

Best Wishes,
Leanne
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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