i think the dormouse needs to review their staffing levels. we turned up around 18.00 for dinner. ordered starters which arrived in a reasonable time and were very nice. however had to chase up mains as we were left waiting for over half an hour after finishing starters and still no sight if mains. after chasing, the meals did turn up. my fish was fine but my daughter's steak looked like it had been cooked to death (I ordered medium rare). to be fair they did replace it but eating separately was not ideal as she had to wait a further 20 minutes for a replacement. at the bar there was a desperate shortage of staff and it took ages to place an order or even to pay your bill.
this place is usually fairly good but I think the staffing issues are affecting their service. they need to get it sorted as will not be returning any time soon.
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