We have been 2x since this cafe changed it's name - again.
Both times it was obvious the menu is too extensive for the size of the kitchen to physically manage. Together with some of the front of house staff clearly untrained/inexperienced. 1 with attitude - when we sent a "hot" chocolate back because it was cold. Same the previous time we visited. Our drinks and half our food order arrived but it took another 20mins for a toasted tea cake to follow (which had been just warmed up - no colour ? had it been toasted ?).
Shame because it could be really good as it was for many years when Michael and family owned it.
Luckily with the NDR open now it's easier to access the many other coffee shops in the surrounding area.