We had a wonderful time in this apartment during our recent stay in London. Location was great, realy close to the West Kensington tube station and just a short walk to the Baron's Court station as well. It's located in a residential area but there are the neccessary stores in the main street near the station.
The communication before and during our stay was great, though we didn't meet Robert, as he couldn't be there when we arrived. His colleague greeted us instead ich was perfectly fine. :-) The directions we were given to find the apartment were great as well (not always the case when you book apartments, as I have previously learned). The flat itself is in the ground floor so naturally, you hear people moving upstairs in the morning and evening. The works that were going on in the near area didn't bother us at all as we were outside most of the time anyway and they started at a reasonable time in the morning (yet, Robert apologized for the noise... Wasn't his fault though, of course).
The apartment is full equipped with everything one needs during a short (or longer) stay. Even had a washing machine that we didn't use!
Can't find anything negative really, except maybe that I found the flat a bit cold in the night (but I'm always freezing, so that just might have been me). I'd certainly stay at Robert's apartment again and recommend it to others as well!