Having previously enjoyed the excellent champagne afternoon tea at the Carnaby Brasserie in the Courthouse Hotel London, we (myself and 3 family members) re-booked for a second visit on 7th July through lastminute.com and expected the same excellent service that we had previously enjoyed. However, on this occasion it fell seriously short in both service and quality.
Firstly the service was extremely slow, in fact we had to ask numerous times for the pots of tea, which we would expect to be provided at the same time as the food but instead only provided with a glass of warm water, not even iced water considering the extreme heat on the day, to help digest the food. When the tea eventually arrived we didn’t have time to drink it. Other people were also having to ask for their tea and some were leaving the restaurant without even receiving theirs at all and some had their tea way before their food arrived.
The bread in the sandwiches was dry and not fresh, they had clearly been left out for some time uncovered. The cake (lemon) was also very hard, indicating that it also wasn’t very fresh. As they are all pre made (according to the waitress) it was difficult to understand why the delay and how long it takes to make a pot of tea!
The ‘glass’ of champagne fell far short of what we expected in terms of measure! In fact no two glasses were equal and between the four glasses would have measured no more than two glasses with 2 being barely quarter full and the other 2 no more than half! I mentioned this as the waitress was putting the glasses down but my comment was completely ignored. We didn’t have time to complain on the day but I contacted the Courthouse via their website the next day. After 10 days I have still not received a reply. Obviously not concerned in customer relations. Very disappointing in you Courthouse Carnaby Brasserie.
There was also no air conditioning working so it was very hot.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.