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“Decent enough ”

Bubba Gump Shrimp Co
Ranked #5 354 of 24 254 Restaurants in London
Price range: US$43 - US$64
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: After-hours, Breakfast, Reservations
Neighbourhood: Soho
Description: Inspired by the much-loved 1994 film Forrest Gump, the Southern USA-influenced menu features shrimp in over 20 ways, including Mama Blue's Southern Charmed Fried Shrimp, Dumb Luck Coconut Shrimp, and Shrimper's Heaven.
Reviewed 2 weeks ago via mobile

We had visited Bubba Gump in Orlando and loved it, so decided to try London.
First of all - the service wasn't great. It wasn't particularly busy, but staff were so slow to assist. Having to change the sign from stop/run becomes a bit tiresome after a while. However the last staff member we encountered was a really lovely girl, I'm sorry I didn't get her name as she was a credit to the place.
Food is OK. It isn't amazing, but it fills a hole. Obviously being in central London, it isn't cheap. We enjoyed our food but probably wouldn't rush back.
The restaurant itself is well laid out, spacious and comfortable.
I liked it, but didn't love it.

Thank Gill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flo D, Public Relations Manager at Bubba Gump Shrimp Co, responded to this reviewResponded 2 weeks ago

Hi Gill

Many thanks for your review.
We're glad to hear your visit did end a little more positively but we'll be sure to pass on your feedback to the restaurant team.
We hope to see you again wherever you are in the world.
Have a good day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 2 687 reviews

Reviewed 2 weeks ago via mobile

Bubba Gump is based on the Forrest Gump film, which plays endlessly but silently, so is starting to feel rather dated.

Food was ok but nothing special but the killer was the 12.5 % service charge whacked on the bill, which in our case was £25. If I have good service I don't mind reflecting this in a tip, but on this occasion we didn't - the waitress was so inexperienced the floor manager had to take over, so why should I be forced to pay for something I hadn't received?

Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flo D, Public Relations Manager at Bubba Gump Shrimp Co, responded to this reviewResponded 2 weeks ago

Hi Peter

Many thanks for your review.
We're sorry to hear your visit wasn't to standards and we'll be sure to pass on your feedback to the restaurant team.
Have a good day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I have visited many Bubba Gump restaurants around the world... Miami, Osaka and now London. The flavours in the London one are still amazing, but the sign to call th waiters is clunky to manage in London, the service was not at the speed of light like other restaurants in this chain and the food was warm, but not super hot at times.

We had the shrimp popcorns - they were good, and I had the surf and turf... omg, the ribs were a delight, the shrimps tasty, but this is the time when they came warm, but I was expecting them hot.

I still like these r staurwnts, but few things to improve

Thank Carlos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flo D, Public Relations Manager at Bubba Gump Shrimp Co, responded to this reviewResponded 2 weeks ago

Hi Carlos

Many thanks for your review.
We're glad to hear you enjoyed your visit at Bubba's and we'll be sure to pass on your feedback to the restaurant team.
We hope to see you again in the future wherever you are in the world.
Have a good day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The whole ambience was great - the place is decorated wonderfully, the staff are superb and the food is exquisite (maybe could have done with being a tad hotter). It's not the cheapest place in town but well worth a visit

Thank Linzi-Neal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flo D, Public Relations Manager at Bubba Gump Shrimp Co, responded to this reviewResponded 2 weeks ago

Hi Linzi-Neal

Many thanks for your review.
We're glad to hear you enjoyed your visit at Bubba's and hope to see you again in the future.
Have a good day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Having loved the Bubba Gump Shrimp at Universal Florida, the Shrimpers Heaven here (about £25) came as four cones - but instead of each cone being filled with a different coated shrimp, each filled with fries, with a few shrimp on top (between 3 - 5 of each type)!
Not good value!
Very generous with fries (but of course, cheap filler for the company!)
£4 for a smaller than normal measure of Coke!
Left feeling cheated - and planning a snack elsewhere later.
Then tried to charge us double on drinks with bill.
Won’t be back.

Thank WillowPAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flo D, Public Relations Manager at Bubba Gump Shrimp Co, responded to this reviewResponded 2 weeks ago

Hi Willow

Many thanks for your review.
We're sorry to hear your visit wasn't to expectations and we'll be sure to pass on your feedback to the restaurant team.
We hope this helps and hope you have a good day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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