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All reviews an early flight pontoon dock dlr station canning town excel centre super room travel lodge minute walk docklands light railway an overnight stay bus stop comfy bed good nights sleep stayed here for one night reception staff tea and coffee booked this hotel
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Reviewed 28 June 2018

First of all my room was on the business floor so I thought I'd be in for a surprise. The room looked standard, nothing special about it. On top of that Bathroom essentials like shampoo etc were missing and there was no hair dryer available. Not very good considering my room stated bathroom essentials would be provided. Next time I will trust my instinct and book with Premier Inn.

Room Tip: Overpriced and a disappointment.
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Princess94M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Shaf from the Social Media Team. at Travelodge London City Airport Hotel, responded to this reviewResponded 30 June 2018

Thank you for reviewing our London City Airport Travelodge.

We're really sorry to hear your stay on this occasion was not up to standards and will ensure this feedback is passed on to the hotel to improve for future.

Once again thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

The problems were (1) Severely bitten by bed bugs. Hotel did upgrade us to another room, but the damage was done. Room refund promised, but nothing yet (one week later). (2) The room had a total of 3 coat hangers in the wardrobe (for a couple). We asked for more, but were told none were available. (3) The internet policy is highly restrictive with a limit of two devices per room. This is a problem for a couple who have a laptop each and each having a smart phone.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Service
Thank davidpercy44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Niki from The Social Media Team at Travelodge London City Airport Hotel, responded to this reviewResponded 2 July 2018

Thank you for your feedback.

We are really sorry to hear of your experience. Please accept our sincerest apologies and we have passed your comments onto the
hotel manager as this does not reflect Travelodge standards.

Could we kindly ask you to contact one of our Customer Services Advisors via our website help form with a copy of your review to look into this more thoroughly.

Thank you again for reviewing our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Honestly stayed in many Travelodge’s by far this was the best, friendly staff and very clean I would definitely come and stay again, had a morning flight, it also Benifits from having a bar which helps ;)

Stayed: June 2018, travelled solo
Thank edn44n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018

Not the cleanest of hotels - piles of sick by front door there all night and still there in the morning, very dirty carpets (I think also sick stains for many months before!) Shame as hotel is in a perfect location, for a travelodge not cheap either! Basic is acceptable but I would like to see clean!

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank katiecB6962EA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Charley from the Social Media Team at Travelodge London City Airport Hotel, responded to this reviewResponded 28 June 2018

Thank you for submitting your review of our Travelodge London City Airport Hotel.

Your feedback is greatly appreciated and we would like to apologise that our hotel was not cleaned to our usual high standard. We will be sure to pass your valuable comments to the hotel to ensure that the service we provide improves. We're glad to hear that the location was good for your needs.

May we thank you again for your feedback and hope you stay with us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Great location for London Stadium via the DLR. Stayed here for the Foo Fighters gig on the Saturday night. Short 10 min walk to the DLR station at City Airport.
The hotel was clean and tidy, with ample car parking.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank 298james
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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