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“Superb service ”

Oriel Grande Brasserie
Ranked #1 129 of 25 285 Restaurants in London
Certificate of Excellence
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Reviewed 28 June 2018 via mobile

Delicious food served by the great Natasha - fast, efficient and friendly and made it all enjoyable.

Thank bardwilk995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 - 61 of 586 reviews

Reviewed 28 June 2018 via mobile

Great place to eat in Heathrow before our flight. Vimal our waiter was excellent! Quick service, great food.

Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

Ordered a bottle of champagne and was brought a glass of champagne. Ordered Lobster Thermidor and was brought Lobster with mac 'n cheese. There was hardly any lobster in the shell, just sauce. Had diarrhoea for the next two days as something I was served was not fresh.

    • Value
    • Service
    • Food
Thank hchurst2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ula S, Guest Relations Manager at Oriel Grande Brasserie, responded to this reviewResponded 28 June 2018

Thank you for taking the time to feedback to us and please accept our apologies that you didn't enjoy the food on your visit, nor the service.

We would welcome the chance to look into it further and hopefully try and restore your faith in us again, if you could visit our contact page -(concessionsfeedback@casualdininggroup.com ) and leave your details we will be in touch.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Our server Gyorgy was incredibly helpful and nice. Always on point and gave us great travel advice. Give this man a raise.

Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

We went to Oriel restaurant twice yesterday when waiting for a long haul flight in Terminal 3.
The food was really lovely and the staff were really friendly and efficient

We went back for coffee for a second visit and they remembered us and where we had previously sat. Lovely food and lovely people

Thank Ematod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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