This small, well placed hotel offers a haven away from the London bustle. However, despite having guaranteed my internet booking with my Amex details, on arrival, the same card could not be swiped for payment guarantee and it took 20 minutes of confusion and trying various options before we had properly checked in.
Our room was adequate, but for an expensive "King Executive", not very large. The standard lamp was not working and the tissue dispenser held only one tissue. The coffee machine was furnished with 3 capsules only and there was no milk - all these things inexcusable when one is paying over £250 per night.This is a "dry" hotel, but they are happy for guests to bring their own bottles to consume in the room.
The breakfast (not included) was sufficient as a continental - we did not try the cooked.
We were allowed to keep our luggage in the lobby after checkout, but on returning for it, spent 6 or 7 minutes on the doorstep before the door was opened - as a consequence we just missed our train and had to buy additional tickets!
All in all, we considered our stay to be an expensive way to receive barely adequate service.More
- Free Wifi