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Emre B
Marmaris, Türkiye

👌

5.0 of 5 bubblesReviewed 24 Dec 2019via mobile
Very good people working here. Good room and fine bed. Paddington station is not far walking from the hotel. From the station you can take the tube 5 min to picadilly circus. London is a very beautyfull city.
Date of stay: December 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKGRAND, Front Office Manager at Park Grand Hyde Park, responded to this review
Responded 06 Jan 2020
Dear emrebD5922DM,

We would like to thank you for spearing your time to comment on your stay at Park Grand London Hyde Park.

We are delighted to read that you enjoyed discovering London from our central location and we would love to welcome you back in the near future and make you next stays even more rewarding.

Kind regards,
Sara
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 24 December 2019

For the second time here in Park Grand Londen Hyde Park , The Reception staff was very friendly and very nice dafin and dorina they rembered us instandly that was very nice , the rooms was clean and comfortable and near by the Paddington station, you will see us again .
Thanks

Great team

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank Ssoonneer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKGRAND, Front Office Manager at Park Grand Hyde Park, responded to this reviewResponded 6 January 2020

Dear Ssoonneer,

Thank you very much for your candid review of your recent stay at Park Grand London Hyde Park.

We are delighted to read that you found the hotel experience to be great and very much appreciate you mentioning our reception and concierge teams. Providing our guests with the best possible hospitality and service has always been our mission.

We look forward to welcoming you back in the near future to make your next stays even more rewarding.

Kind regards,
Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

The hotel and everything about it was marvellous. The location was superb, the hotel has been recently renovated to a very high standard. Our room on the first floor was perfect, it had everything we needed and the bed was so very comfortable. Most importantly the staff were, professional, helpful, friendly and welcoming. In no particular order, a massive thank you to the girls on reception Claudia and Dorina, the barman Dafin and last but not least the bell boy, Sergio all the way from sunny Majorca. We will definitely be back.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank Footprints790370
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKGRAND, Front Office Manager at Park Grand Hyde Park, responded to this reviewResponded 6 January 2020

Dear Footprints790370,

Thank you very much for your candid review of your recent stay at Park Grand London Hyde Park.

We are delighted to read that you found the hotel experience to be great as well as our central location and very much appreciate you mentioning our fantastic team. Providing our guests with the best possible hospitality and service has always been our mission.

It will be such a pleasure to welcoming you back and make your next stays even more rewarding.

Kind regards,
Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2019

We have just stayed there for two nights and would never stay again. A really grotty hotel, small rooms, old furniture and a bathroom you can just about turn around in. Peeling paint, dirty shower and the 15GBP breakfast is an absolute rip-off not at all a good look for a London hotel. The floor boards creek and you can hear everything from the rooms above and below. Only one lift which is very slow and small.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Scorpio1950
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKGRAND, Front Office Manager at Park Grand Hyde Park, responded to this reviewResponded 6 January 2020

Dear Scorpio1950,

Thank you for choosing Park Grand London Hyde Park and for taking the time to write a review about your recent experience.

Regarding your constructive feedback, thank you for bringing the above issues to our attention. By evaluating our hospitality and telling us what we do right but most importantly what needs to be improved, will help us meet your expectations and your perceptions will serve this important purpose and help us in providing a better service in the future.

In the meantime, both my team and I renew our apologies and hope that you would honor us with another opportunity to welcome you back in not to distant future.

Kind regards,
Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2019 via mobile

I used a wowcher deal so didn’t have high expectations but the stay was terrible. We were on the 7th floor (top) and the lift only went to the 6th so had to drag the cases up stairs. The room was tiny and very run down, the floor boards were ultra creaky, leather sofa had seen better days. Just after 10.00pm I heard vermin scratching about in the roof space. The bathroom was so small you couldn’t move in it, nowhere to put any toiletries and the shower was so small you couldn’t turn around. The towels were tiny and like sandpaper on your skin.

We normally stay at the Hilton down the road but thought we would try somewhere different. Wish we hadn’t bothered, will never return.

Date of stay: December 2019
Trip type: Travelled with family
4  Thank Lisa W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKGRAND, Front Office Manager at Park Grand Hyde Park, responded to this reviewResponded 6 January 2020

Dear Lisa W,

Thank you for taking the time to review your recent visit at The Park Grand London Hyde Park Hotel.

I am extremely disappointed to read your experience with us as you left unhappy and dissatisfied with the room and overall experience. We appreciate all kinds of feedback and we very much value your comments as it is only through constructive feedback that we are able to enhance the overall hotel experience for our guests.

Since I have not being able to retrieve your reservation, I have sent you a direct message, so on this way you can come to me directly for further discussion about your stay with us.

Looking forward to hearing from you.

Kind regards,
Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2019

It's always a pleasure to stay at this hotel. The service is always very good. Everyone was very helpful. Clean and overall no major complaints. The beds were very comfortable and the hotel was very quiet for good sleeping.

Date of stay: August 2019
    • Value
    • Rooms
    • Service
2  Thank 132cillianh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKGRAND, Front Office Manager at Park Grand Hyde Park, responded to this reviewResponded 25 December 2019

Dear 132cillianh,

Thank you very much for taking the time of sharing your travel experience at Park Grand London Hyde Park.

We highly appreciate your kind words about our comfy bed and we would like to thank you for mentioning our staff and their customer service.

It will be such a pleasure to welcome you back in the near future.

Kind regards,
Sara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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