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DoubleTree by Hilton Hotel London ExCel
Ranked #303 of 1 077 Hotels in London
Certificate of Excellence
Reviewed 13 October 2017 via mobile

We were booked at the Hilton excel by friends as a birthday gift for one night in August.

The hotel is a few minutes walk from the DLR station and the Excel exhibition centre and is right on the river front which is visible from the breakfast restaurant. It’s also not far from city airport and you can see planes regularly taking off but you can’t hear the noise of the planes which is a bonus.

We got there early evening and were able to check in straight away. The front desk staff were very polite and helpful.

Unfortunately they did not have us down as a family room so the pull out bed was not made up but we were just dropping off bags and going back out so it wasn’t a problem. When we returned later that night we mentioned it to the front desk and within minutes some arrived to make up the bed.

The room was so big and well equipped with bed, sofa/bed, desk, wardrobe and tea and coffee making facilities.

The breakfast is a buffet style with lots of choice of hot and cold food. They also had staff walking around refilling coffees as needed which was good.

All in all we had a really good stay and would definitely stay here again.

Stayed: August 2017, travelled with family
Thank samanthajayne87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 27 of 928 reviews

Reviewed 12 October 2017 via mobile

Very good hotel for a short stay. 5 min walk from nearest DLR station Prince Regent. 20 min by train to Tower location and further connections to all possible destinations in London. 15 min walk to London City airport which is very convenint if you travel without big and heavy luggage. 2 min walk from nearest pub if you don’t mind to have a meal in the hotel. Our dinner experience in the hotel was good as well. The room itself is very big but may be lack of furniture. The noise of trains and planes is not heard. Staff at the desk and in restaurant/bar are pleasing. So, strong recommendations to stay in this hotel.

Stayed: October 2017, travelled as a couple
Thank Sergey Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

I stayed on Saturday before going to the o2 to see a show and couldn't find fault at all.
Parking is free and was right outside the door. Check in prompt and efficient and the warm cookie a real treat after an arduous 2 and a half hours of traffic around London itself. Room was easy to find and comfortable, bed lovely and room and bathroom immaculate. Paid around £110-120 from memory as booked via an agency and would say well worth the money. Free wifi good connection too. Only a 5 minute walk to Prince Regent DLR and got the Emirates Skyline over to the o2 from Royal Victoria. Would stay again.

  • Stayed: October 2017, travelled as a couple
    • Value
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Thank Ellie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

This room was by far, the worst designed room I have ever seen in my many years of travel. The closet was very small and not only that, for some reason that I spent my entire stay trying to figure out, the clothes hanging bar runs from the back of the closet to the front instead of left to right like every other closet I have ever seen in any hotel or home. What this means is that after you hang your clothes, all you can see is the first garment. To look at or take something from the back, you either must remove all garments of move them out of the way. Not only terribly inconvenient, but it wrinkles all the clothes hanging there. This is the most asinine thing I have ever seen. It makes no sense whatsoever. Additionally, there was ONE small nightstand with three drawers that were each approximately TWO INCHES high. The only thing I could fit in there was socks and underwear. I had jerseys and sweaters that would not even fit. If not for the manager sending me a clothes rack, I essentially would have had to live out of a suitcase for one week! Not what I want to do on a trip. The shape of the mirror in the bathroom also made no sense. There are two large sections to the left and right, and then one approximately six-inch section in the middle that's in line with the sink but not the lights. Shaving was extremely inconvenient. Shaving should not be a chore when traveling. Except for being relatively clean, this was by far the worst designed hotel room I have ever stayed in. This hotel needs serious attention. Very disappointing and I'd expect more from Hilton. You should be embarrassed to sell these rooms. If not for the staff and food quality, I'd rate this hotel poor overall.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Anthony I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

Easy walking distance to the Excel Conference Center. The staff was amazing and they have a great relationship with taxis in the area to make sure every guest gets where they want to be on time. The breakfast buffet was fantastic and helped us to start the day off on the right foot. Comfortable and clean rooms...everything you could ask for as a business traveler.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jeffrJ3823UB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#220 Luxury Hotel in London
#342 Business Hotel in London
Price Range: R1 351 - R4 922 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Official Description (provided by the hotel):
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada

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