Food very average and service quite slow. Although the staff were very keen to continually attempt to 'upsell' - ie - do you want bacon / chicken / fries / bread etc with that . . . . ?
Also object to the presence of 'furry friends' - restaurant not an appropriate place for dogs . . . Perhaps this is recognised in the average Food Hygiene rating of 3?
Hey,
We are so sorry to hear that your experience with us was not a great one! At Megan's we want to ensure that we are always delivering friendly & attentive service; & fresh & delicious food, so we're disappointed to hear that we fell short of our usual standards during your visit.
Because we want to ensure we are providing our guests with the best experience we can, our team are encouraged to make suggestions of dishes that they feel would go well with your order. We're sorry that the team member that served you made this feel as if they were continually upselling to you. This is not the experience we would like to provide our guests, nor is it the intention behind our team's recommendations!
Being dog friendly is at the core of who we are & what we do, we're sorry to hear that this is not something you enjoy. We do try to reserve certain areas of the restaurant for guests who aren't such fans of dogs. That said, please let me assure you that this is in no way jeopardises any of our restaurant's Food Hygiene rating. We use a third party called Alert 65, who are leading food safety experts to conduct training, audits & inspections company-wide, & our Kingston team have passed their most recent audit to a very high standard!
We hope we do see you again soon!
Kind Regards,
Tilly & the Megan's Team
8 - 12 of 160 reviews
We went for coffee and cake and it was really tasty! I loved the atmosphere. Coming back for dinner soon xx @silviadeegon
Hey Silvia, Thank you so much for your lovely review! We are so thrilled to hear that you had such a fab experience & we look forward to welcoming you again soon! :)
Amazing food and really catered to my food allergy. Place is beautiful and staff friendly and helpful. However…….
I had to make it 3 star due to the fact they walked past our table with black bags of rubbish, then wheeled the full green bin out. Sorry but rubbish should not be walked through when people are eating and should be left upstairs as that was shut and then taken out the restaurant when customers have left.
Also there was an argument upstairs between the staff. Kinda ruined the atmosphere.
Then felt rushed to get out at 10pm, with staff stacking chairs before we had left.
Hi!
Thank you for your review and for your lovely comments about our food and service. We're glad to hear that we were able to accommodate your food allergy and that you enjoyed the atmosphere and service.
However, we sincerely apologise for the issues you encountered during your visit. The handling of rubbish and the argument you witnessed are far from the standards we strive to maintain. We completely understand how these incidents disrupted your experience, and we are sorry.
We also apologise if you felt rushed towards the end of the evening; this is not the experience we want for our guests. Feedback is crucial in ensuring that we are always improving at Megan's so please be assured that we are picking this up with our team!
I also do hope that you will return to see us again soon so we can prove ourselves to you :)
Beautiful restaurant, nicely decorated, welcoming, nice food and great service. Not too long wait for the food and the people working there are so helpful and friendly.
Thank you so much for your lovely review! We are so thrilled to hear that you had such a fab experience & we look forward to welcoming you again soon! :)
Great food. Excellent service. Halloumi fries were delicious as usual and your coffee is always perfect.
Thank you to the whole team .
Thank you for your review & for letting us know that we did such a great job! It's great to hear that you had such a lovely time with us & I do hope that we will see you again very soon :)
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