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Laura H

THE NICEST PEOPLE IN TOWN

4.0 of 5 bubblesReviewed 31 Jul 2024
The staff is the friendliest and most attentive I have ever found, especially Jannai. And the breakfast! We truly recommend it, it’s a buffet and you have many many options. And a 24h store for emergencies, if you need anything at night..Thanks again to all the staff!
Date of stay: July 2024
Room Tip: Don’t take breakfast from 8-9 because it’s going to be full!!
Trip type: Travelled with friends
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal National Hotel, Guest Services / Front Office at Royal National Hotel, responded to this review
Responded 31 Jul 2024
Dear laurahZ2295RT,

Thank you for your feedback! We’re delighted to hear that our staff made such a positive impression on you, with a special mention for Jannai. It’s wonderful to know that you found our team to be the friendliest and most attentive.

We’re thrilled that you enjoyed the breakfast buffet and found our 24-hour store helpful for any late-night needs. Your recommendation and kind words mean a lot to us.

Thank you again for your feedback, and we look forward to welcoming you back in the future.

Kind regards,
Sabina
Royal National Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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182 - 187 of 12 421 reviews
Reviewed 30 July 2024

Spent four nights. Great location and we had an excellent stay which was made even better by Jannai at reception who provided exceptional customer service, was attentive and, an excellent communicator and went above and beyond to help us and make our stay as good as it could have been!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Campbell H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal National Hotel, Guest Services / Front Office at Royal National Hotel, responded to this reviewResponded 31 July 2024

Dear campbellh968,

Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us during your four-night stay and that our location suited your needs perfectly.

We're especially delighted to learn that Jannai at reception made such a positive impact on your stay. Your kind words about their exceptional customer service, attentiveness, and communication mean a lot to us. We’ll be sure to share your compliments with Jannai and the rest of our team.

Thank you for choosing our hotel, and we look forward to welcoming you back for another excellent stay in the future.

Kind regards,
Sabina
Royal National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Our server, Mustaf, was incredibly friendly and attentive throughout our meal. I particularly enjoyed the hash brown, which was cooked to perfection and had a delicious flavour. The restaurant had a great atmosphere.😍“The food and service quality was truly exceptional, I can't wait to come back”

Date of stay: July 2024
Trip type: Travelled with friends
Thank Emaily S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal National Hotel, Guest Services / Front Office at Royal National Hotel, responded to this reviewResponded 31 July 2024

Dear emailys2024,

Thank you for your wonderful review! We’re delighted to hear that you had a memorable dining experience with us.

A special thank you for highlighting Mustaf’s exceptional service. We’re thrilled that Mustaf's friendliness and attentiveness made a positive impact on your meal. It’s wonderful to know you enjoyed the hash browns and found the restaurant atmosphere to your liking.

Your kind words about the food and service quality are greatly appreciated, and we can’t wait to welcome you back for another fantastic experience.

Kind regards,
Sabina
Royal National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Rooms were okay. Breakfast was tasteless and lacking in variety (no vegetables, fruits were defrosted).

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank xxxxxxxxx2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal National Hotel, Guest Services / Front Office at Royal National Hotel, responded to this reviewResponded 30 July 2024

Dear xxxxxxxxx2024,

Thank you for sharing your feedback and rating your stay.

We appreciate you taking the time to provide us with your thoughts, as it helps us identify areas for improvement.

We're glad to hear that you found the rooms satisfactory for your two-day stay. However, we regret to learn that the breakfast did not meet your expectations. Your comments regarding the taste and variety will be shared with our culinary team to ensure that we can improve the quality and selection available to our guests.

We are always looking to enhance our offerings and guest experience, and your feedback is invaluable in this process. Should you decide to stay with us again, we hope to provide a more enjoyable and satisfying experience.

Kind regards,
Mainul
Royal National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

Sreelekshmi help with me and My family , she was really kind person. It was a lote help with the breakfast because we arrive with kids and we need to get a good breakstast. Thanks You Sreelekshmi very much. We enjoy the stay un the total National hotel

Date of stay: July 2024
Trip type: Travelled with family
Thank José Luis M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal National Hotel, Guest Services / Front Office at Royal National Hotel, responded to this reviewResponded 30 July 2024

Dear Jos_luismW3324CP,

Thank you for your wonderful review!

We're thrilled to hear that you and your family had an enjoyable stay at the Royal National Hotel.

It's great to know that Sreelekshmi provided exceptional assistance during your visit, especially with breakfast arrangements. Sreelekshmi’s kindness and support truly reflect our commitment to making every guest's experience comfortable and enjoyable.

We're delighted that her help made a positive impact on your stay. Your kind words will be passed along to her.

Thank you once again for choosing the Royal National Hotel. We look forward to welcoming you and your family back for another memorable stay in the future.

Kind regards,
Mainul
Royal National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

Wency, the concierge, was exceptionally helpful and friendly, greatly enhancing our stay. We absolutely adore him! He made sure we knew our way around and assisted us with taxi arrangements. We had a fantastic stay and will definitely be back. Thank you for making my celebration special.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank StuarT19723
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal National Hotel, Guest Services / Front Office at Royal National Hotel, responded to this reviewResponded 30 July 2024

Dear Conceptionl544,

Thank you for your wonderful review!

We're delighted to hear that you had a fantastic stay and that Wency, played such a significant role in enhancing your experience.

It's heartening to know that Wency's exceptional service and friendly demeanor left such a positive impression on you. We are fortunate to have him as part of our team, and we will make sure to pass along your kind words. It's always rewarding to hear that our staff can make our guests feel special and well taken care of.

We're glad Wency could assist you with navigating the area and arranging taxis, ensuring you had a smooth and enjoyable stay. Knowing that we could contribute to making your celebration special means a lot to us.

Thank you once again for your feedback and for choosing our hotel. We look forward to welcoming you back on your next visit.

Kind regards,
Mainul
Royal National Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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