Everything was good-nice staff, good food and clean rooma overall, except that the room service took my shirt (probbly by accident) and it didn’t turn up, but yeah the staff was really reponsive and helpful anyway. Now I’m just trying to fill the world count:)
Dear 277megijam,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you found our staff to be nice, enjoyed the good food, and appreciated the overall cleanliness of your room. It's always our goal to provide our guests with a pleasant and comfortable stay.
However, we are concerned to learn about the issue with your shirt. This is not our usual standard of service, and we understand how frustrating it can be when personal belongings are misplaced. Please rest assured that we take such matters seriously and will investigate the situation thoroughly.
To assist us in resolving this issue as quickly as possible, we kindly ask that you provide us with some additional information. Could you please send your reservation details, including your name, booking reference, and a description of the lost item, to rn-admin@imperialhotels.co.uk. This information will help us check with our housekeeping team and take appropriate action.
We appreciate your understanding and patience in this matter. Our team is committed to ensuring that such incidents are handled with the utmost care and that any concerns are addressed promptly.
Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an exceptional stay in the future.
Warm regards,
Mainul
Royal National Hotel
We checked in late near 11pm and there was no room to add extra bed for a 7 year old kid. The night manager didn’t solve the problem and satisfy us properly. We ended up only my kid and me slept in the hotel room and my husband had no where to sleep overnight. Even go to the room as a visitor to help us put all the luggage after 11pm and leave the hotel was forbidden!
Dear Guest,
Thank you for taking the time to share your experience with us.
Your comments are incredibly important to us, and we assure you that they will be forwarded to the relevant departments. We highly value your input as it aids our ongoing efforts to enhance our service standards, prioritizing guest satisfaction.
If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us.
Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay.
Warm regards,
Royal National Hotel
On arrival, the reception staff were very welcoming and were efficient, attentive and responsive to any requests throughout my short stay. The hotel has a high standard of cleanliness and the domestic staff worked very hard to ensure that. The room was ample in size for my needs and the bed very comfortable. A well cooked breakfast with wide choice of items hot and cold further added to my very pleasurable stay. This hotel provides immaculately clean spacious accommodation with friendly efficient staff in all departments and is set in an ideal location convenient for shops, bars and transport links including the nearby tube station. I highly recommend this hotel and will be booking to stay regularly. Many thanks to all staff at The Royal National ☺
Dear 811normand,
Thank you so much for your wonderful feedback! We're delighted to hear that your short stay with us was such a pleasant experience.
It's fantastic to know that you found our reception staff to be welcoming, efficient, and responsive to your needs. We take great pride in maintaining high standards of cleanliness throughout our hotel, and we're pleased that our dedicated domestic staff met your expectations.
We’re glad the room size and comfort of the bed were just right for your stay, and that you enjoyed our breakfast with a wide selection of hot and cold items. It’s our goal to provide a comprehensive and enjoyable experience for all our guests, and it’s rewarding to know that we succeeded in doing so for you.
Our location is indeed a highlight, offering easy access to shops, bars, and transport links, including the nearby tube station. Thank you for recommending our hotel—your kind words mean a lot to us. We look forward to welcoming you back and providing you with another exceptional stay.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience.
Warm regards,
Mainul
Royal National Hotel
Good hotel, would recommend. Clean and comfortable rooms, excellent breakfast. Within easy reach of the subway.
Dear Ljpandt,
Thank you so much for sharing your experience with us!
We are thrilled to hear that you had a great stay and found our hotel to be a good choice for your weekend away.
It’s wonderful to know that you enjoyed the cleanliness and comfort of our rooms, as well as our breakfast offerings. We take great pride in ensuring our guests start their day with a satisfying meal, and we're pleased that it met your expectations.
Our central location is indeed one of our strongest assets, and we’re delighted to hear that the proximity to the subway made your travel around the city both convenient and enjoyable.
Thank you for recommending us. We look forward to the opportunity to welcome you back and provide you with another excellent stay.
Warm regards,
Mainul
Royal National Hotel
The rooms were very clean and comfortable with new quality linens, a powerful shower and lovely toiletries. Convenient location by Russell Square tube with a little park just outside. Tai on the front desk was very helpful and efficient with our check in.
Dear David G,
Thank you so much for your wonderful feedback.
We're thrilled to hear that you had a clean and comfortable stay with us at the Royal National Hotel. Our convenient location near Russell Square tube station and the charming park nearby indeed offers a great setting for our guests, making it easy to explore the city's attractions.
A special thank you for mentioning Tai at the front desk. We're glad to hear that Tai was able to assist you efficiently with your check-in and contribute to making your stay pleasant.
We look forward to welcoming you back on your next visit to London and continuing to provide you with a comfortable and enjoyable experience.
Warm regards,
Mainul
Royal National Hotel
