This is the third time my husband and I have stayed at this hotel and it has never disappointed. We had the fortune to be upgraded to a lovely suite with great views. It is in a great location close to a Tube station and near all the parks. Every member of staff we encountered was professional and efficient. The hotel was maintained to a very high standard. Special mention must go to Panny and Michael at the entrance who, despite seeing hundreds of guests every day, never forgot our names and, of course, to James Hodson, a Guest Relations Manager, who we had the pleasure of meeting.
The best aspect of our stay was the Intercontinental Club Lounge. The service was excellent and we cannot praise the staff enough-every one of them. We always felt welcome here. Thank you all.More
- Free Wifi