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tabithazoo
Stamford, United Kingdom

Great location and service

Review of Strand Palace
4.0 of 5 bubblesReviewed 20 Aug 2021
My elderly mum and i stayed here having pre-booked through an offer on Secret Escapes. It was decent enough, beds were comfy (although personally i prefer feather and down pillows). The bathroom was nice, obviously newly refurbished, and the air con worked well and wasn't noisy.

We asked for quiet rooms and received them. However now ive checked my original booking, it is clear we were in an inferior room class to that that i booked and paid for.

Breakfast was rubbish, so don't bother including it in your booking and go have a nice breakfast elsewhere, as there are plenty of options all around. Dreadful cheap tea, weak coffee, the only fruit was melon, 2 juices, miniature pasties. Didn't have anything cooked as it looked like it had sat a long time.

Location however is excellent, with Covent Garden right behind the hotel, the Savoy in front and all the theatres walkable from here.

The bathroom toiletries were White Company "Flowers" which were lovely.

The hotel staff were all really sweet without exception.
Date of stay: August 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrika Lobo, Guest Services / Front Office at Strand Palace, responded to this review
Responded 04 Sept 2021
Dear tabithazoo,
Thank you for taking the time to leave us this feedback and for staying with us at Strand Palace. We are delighted to hear that you have enjoyed many aspects of your stay with us. It is surprising to hear that your room was not the one you booked for. Please feel free to contact one of our Duty Managers to discuss your feedback further. Your comments regarding our breakfast and room facilities will certainly be highlighted to the appropriate teams. We appreciate all our guests’ feedback and will endeavour to make any changes that improve our guests’ experiences wherever possible. We hope to be able to welcome you back to stay with us in the near future.
Kind regards,
Enrika Lobo
Duty Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 745 - 1 750 of 2 016 reviews
Reviewed 20 August 2021 via mobile

My husband and I really enjoyed our stay at the strand palace our room was spacious and spotless and the bed super comfy, we found all the staff very friendly we would definitely stay her again if we were to visit London as we couldn’t have been in a better location

Date of stay: August 2021
Trip type: Travelled as a couple
Thank weeone72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrika Lobo, Guest Services / Front Office at Strand Palace, responded to this reviewResponded 25 August 2021

Dear weeone72,
Thank you for choosing the Strand Palace for your stay. It is great to hear that you enjoyed your stay with us and have enjoyed everything our hotel has to offer. Thank you for your kind words about our team, we will be sure to share your feedback with them. We look forward to welcoming you to the Strand Palace in the future.
Kind regards,
Enrika Lobo
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2021

The Strand Palace is a great place to stay in London. It is a great location and short walking distance to many sites. We stayed in a small double and there was plenty of space. The rooms are spotless. The price is good value for money. It is also very quiet considering location on the strand. Breakfast is good - only negative was the cooked breakfast wasn't amazing but there was plenty of choice.

Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank Laura R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrika Lobo, Guest Services / Front Office at Strand Palace, responded to this reviewResponded 25 August 2021

Dear Laura R,
We appreciate you taking the time to review us. We are happy to hear that you have had a wonderful stay with us. Located in the heart of London, our hotel provides a convenient location for our guests to enjoy, and we are happy that this has contributed to your positive experience. We hope to see you again soon.
Kind regards,
Enrika Lobo
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021 via mobile

Stayed at The Strand Palace for three nights in the Deluxe King size room.

The Hotel location is great and is positioned quite central and close to some of the main areas and attractions.

Access to transport is nearby and easy to use.

The staff were freindly and attentive.

Our room was slightly smaller than expected, but was comfortable for our stay.

Breakfast was lovely with plenty of options (hot & cold) however, the fried and scrambled eggs are prepared and warmed in advance so they weren't to my liking. The scrambled egg was very watery.

My only issue was with the toilet, it was a tight squeeze between the loo and the door and the toilet roll holder was placed in an awkward position.

The hall ways and light fixtures were very dusty, and some areas of the decor need some attention.

Overall, i would recommend this hotel for a short stay.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank S3353ULsamanthah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrika Lobo, Guest Services / Front Office at Strand Palace, responded to this reviewResponded 29 August 2021

Dear S3353ULsamatha,


Thank you for your feedback and for having chosen Strand Palace as your preferred hotel whilst staying in London.
We are delighted to see that your stay with us was enjoyable overall and we look forward to welcoming you back in the Covent Garden area.

Best regards,

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Reviewed 16 August 2021 via mobile

We were at the Strand Palace for a family weekend break and it was my first time in London since before the pandemic. Very impressed with the hotel which has one of the best locations in all of London. The Strand Palace is an iconic hotel which has been recently refurbished and to a high standard. We had a very nice room with quiet air conditioning, a King size bed, a powerful electronic walk in shower and White company products, which my wife tells me is a good sign of a quality hotel. The staff were helpful and friendly and wore masks throughout. Not withstanding all of the above, I thought the room was good value, particularly for central London. Highly recommended and we will be back.

Date of stay: August 2021
Trip type: Travelled with family
Thank musicmerlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrika Lobo, Guest Services / Front Office at Strand Palace, responded to this reviewResponded 25 August 2021

Dear musicmerlin,
It has been a pleasure having you with us! We strive to deliver a memorable experience at the Strand Palace, so everything we do is directed toward that goal. Having recently refurbished our hotel, it is great to see our guests enjoying it. Our hotel provides a convenient location for our guests to enjoy, and we are happy that this has contributed to your positive experience. Guest satisfaction is our top priority, so we are delighted to hear that we are meeting that objective. We look forward to welcoming you back soon.
Kind regards,
Enrika Lobo
Duty Manager


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Reviewed 16 August 2021

Just stayed at the strand palace for a couple of nights
Fabulous location, rooms very clean , breakfast excellent, staff incredibly helpful and courteous , nothing too much trouble
Will be back very soon, excellent value

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank lindseybrenchley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enrika Lobo, Guest Services / Front Office at Strand Palace, responded to this reviewResponded 25 August 2021

Dear lindseybrenchley,
Thank you for choosing the Strand Palace for your stay. We are delighted to hear that you enjoyed your stay with us and enjoyed the hotel and its facilities. Our guests' satisfaction is our top priority, so we are delighted to hear that we are meeting that objective. We look forward to welcoming you back soon.
Kind regards,
Enrika Lobo
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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