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Reviewed 11 September 2017

came for special family occasion and were left unimpressed. first up -the venue itself was lovely, and would be especially so in sunny conditions. the front desk staff were friendly and helpful.
unfortunately the dining area that we had booked was a real let down, with damp marks on the ceiling and grimy tables that just needed a wipe over, still with the previous diners rubbish on the floor - such a let down considering the hotel du vin reputation. add to that an unfriendly and frankly grumpy waitress and it really takes the edge off something that could have been wonderful - the food was generally very good

  • Stayed: September 2017, travelled with family
    • Cleanliness
    • Service
3  Thank charlie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017

Stayed here for two nights, very cool old building on the common, has lots of character and spectacular view over the park, bed & breakfast, evening meal all satisfactory, checking in and checking out was a bit chaotic, but nonetheless a worthwhile visit to the area, would not rush back... Service at breakfast time on Sunday was appalling, waited half an hour for food... Room was spacious, walking in the park was wonderful though plenty to see in the grounds and various gardens, avery, installations etc...

Room Tip: Request a room on the top floor with views at the rear...
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank BGA70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

Visited on business having been before, still has a great setting and lovely hotel however something has radically changed from a service perspective. Check in was awkward at best, slow, Uninformative, and certainly not welcoming. Asked for an additional room and it was clear there was an overbooking situation going on however the stress of the situation was clearly evident and felt like the stress was rubbing off on us. Afternoon tea service was slow, and to be honest the waitress was abrupt, when we asked if we could have our cakes we were told twist they were coming and didn't. Asked a third time and also why they didn't come at the beginning to be told we do afternoon tea different here so the cakes always come later, very abrupt and certainly wasn't a relaxing afternoon tea experience. Dinner wasn't much better, we were ignored by what seemed to be the head waiter, and after standing in the restaurant entrance for ages were eventually seated. During the meal the wine was just poured, not asked if we would like to try it, no check back the food was ok and weren't even asked when plates were cleared if it was nice. The food was actually very good!! Checkout was similarly poor, we were staying all day the following day meeting candidates so I asked to keep the bill open, didn't lie me doing this until I had to be firm I wasn't paying until the end of the day. During the stay there seemed to be lots of managers walking around and standing observing but clearly weren't observing the standards of service being delivered. This place needs a shake up, we have stated before and it was absolutely exemplary, however it's not just one bit of bad service this time, it's like the business has lost focus on the basics and what they look like. I hope you sort it whoever is the manager as it's a real shame what we experienced. We also heard other people complaining so it wasn't just an a set of isolated situations that unluckily happened just to us.

Stayed: August 2017, travelled on business
3  Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

We had breakfast with the beautiful view of Cannizaro Park. The staff serving breakfast were very polite and pleasant. The portions are relatively small but delicious. You feel you are in the English countryside while wandering around the Cannizaro Park. It is a great venue to combine breakfast with a Sunday walk.

Stayed: September 2017, travelled with family
Thank TrustLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

Well I am still here, half way through might one. Have been put in the bum end of the hotel, by the kitchen. A function has just finished which was noisy enough but the swinging doors, clanging dishes and noisy staff has lead me to this review. I have rung reception to ask to be moved as this is ridiculous ( I wish I could post a recording) but have been advised to contact when the manager is in...in the morning. Considering we are part of a large booking, I would have hoped for better. Night 2 tbc.....

Stayed: August 2017, travelled as a couple
3  Thank niclwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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