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“excellant customer service”
Review of Phoenix Hotel

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Phoenix Hotel
Ranked #290 of 1 076 Hotels in London
Certificate of Excellence
Reviewed 18 August 2017

had to change hotels at short notice, the manager Mary was so helpful and room was great, would stay here again its clean friendly and good food. Great location loads of places to eat and drink. walking distance to Hyde park and Notting hill,

Room Tip: spacious rooms comfortable beds big bathrooms
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  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Bridget B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 23 August 2017

Dear Guest,

Thank you for taking the time to write a review and award us the top score.
We are delighted to know that you enjoyed your stay, and hope to welcome you back to the Phoenix Hotel on your next visit to London.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 1 685 reviews

Reviewed 13 August 2017

Central location close to major tube stations and vibes area. Great value , clean , small rooms though , and adequate breakfast. Close to Hyde Park for great walks and good transport links . Always popular though !

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Edmund B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 17 August 2017

Dear guest,

Thank you for your positive comments.
We are delighted you choose the Phoenix Hotel and we hope to welcome you
back on your next visit to London.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Beautiful hotel central in London. Very good well-kept hotel with beautiful living rooms and also good breakfast.The hotel had beautiful flowers several places in the hotel and for a moment I thought I had come to Astoria Hotel. Very good service by hotel staff./
Vakkert hotell sentralt i London. Meget godt bevart hotell med vakre stuer og god frokost. Hotellet hadde vakre blomster flere steder på hotellet, og for et øyeblikk trodde jeg at jeg hadde kommet til Astoria Hotel. Meget god service av hotellpersonalet.

Room Tip: Nær Hyde Park og Bayswater/Queens Road stasjon. Trivelig handlegate og flere busser kjører til Oxfor...
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  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bernard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 17 August 2017

Dear Bernard,

Thank you for taking the time to put a review and awarding Phoenix Hotel your top score. We are delighted to know you enjoyed your stay and service.
Hope you will return to the Phoenix or Kensington Gardens Hotel on your next visit.

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Reviewed 8 August 2017

I have stayed here before and while my single room was small, its great value and clean plus in a good location with friendly professional staff. Breakfast being included is a bonus. The bar and lounge areas are also a nice place to relax and get some space should the room be too small.

  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank JetSetterJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 9 August 2017

Dear Guest,

Many thanks for your kind feedback on your stay at the Phoenix Hotel.
I am delighted to hear all the staff were friendly and you relaxed in our lounge, bar area.
All the team look forward to welcoming you back soon.

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Reviewed 5 August 2017

This was my sixth three-week stay over the past seven years. With all the trials and tribulations of travel today, it is comforting to know that the Phoenix can be counted on for a sincere welcome. The staff are the most congenial and accommodating-- many are of long service. The hotel is on a very quiet street, but just a block away is a lively neighbourhood with all amenities: Marks & Spencer, Boots, post office, Tesco and Sainsbury expresses, bank, pubs and numerous multi-cultural restaurants. Even a hardware store! Bayswater and Queensway tube stations are very nearby, as is Kensington Gardens.
The hotel is extremely clean and comfortable. The quality of maintenance is commendable, There are attractive lounges and a bar that serves refreshments and light snacks throughout the day. An ample continental breakfast is served between 7 and 10, but early-morning travellers are not sent away with empty stomachs. Rooms have a kettle for tea, instant coffee and hot chocolate making. Cookies left after the room is cleaned is a nice touch.
With each stay over the years, my room has been quietly upgraded without my asking for any consideration. The rate has remained stable.
In so many ways the Phoenix is a treasure and is enthusiastically recommended.!

  • Stayed: June 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank waba2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 9 August 2017

Dear Guest,

Thank you for you for taking the time to write a wonderful review.

It gives me great pleasure to know you return to the Phoenix Hotel each year and that all the staff go our of their way to make you feel at home with us.
We are pleased you enjoyed your stay including the great location, and all our the team look forward to welcoming you back soon.



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Additional Information about Phoenix Hotel

Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Phone Number:
Region: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
Price Range: R1 364 - R3 024 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 
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Also Known As:
Best Western London
London Best Western

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