We went for Afternoon Tea here for my husbands birthday and what can I say, I am appalled by the level of service we received. We were greeted upon arrival and even though mentioned at time of booking the occasion we were attending for, I felt we were not attended to like we should have been. The staff were seeing to other guests more than us and we were not given any acknowledgement at all, further more I had to remind a member of staff that it was my husband birthday!!
When I complained to the manager , I was given a poxy apology and not a sincere gesture of compensation at all. I am truly appalled by the lack of customer service I have been offered from The Ritz and wouldn’t recommend the experience at all, save your money !! I would rather go to another establishment where customers needs are put first and each occasion is commemorated in the proper wayMore
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