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“Not that overwhelmed”

SANDEMANs NEW Europe - London
Ranked #4 of 1 328 Nightlife in London
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: We offer a free walking tour of London, which allows everyone, no matter of budget, to fully discover the most visited city in Europe. Our expert guides share with you their personal stories and insights during an intriguing, 2.5 - 3 hour English or Spanish language overview walking tour. The Free Tour starts daily at 10am, 11am, and 1pm in front of the Apple Store in Covent Garden.
Reviewed 2 April 2018

This review is from the Free walking tour. Have been to several Sandeman tours previously, this was unfortunately not among the most memorable. The best one this far was in Berlin where the guide was incredibly skilled and proficient, which made up a perfect mix of serious guiding and more easy going entertainment. Our London guide really tried her best, but it became too much of a "fun farce" and too little initiated guiding. It was obvious that the tour was from a memorized manuscript and an in the end annoying amount of time was spent to promote other tours by Sandemans. I don't like to blame the guide for this since she, as mentioned, did her best of what she had. Maybe London is not the best suited city to do this kind of walks in, to large and spread out? The guide repeatedly said "I would have liked to talk about this and that, but that you will get in another tour" which is maybe ok once. A skilled guide can adjust and address different groups, our consisted of mainly people in their 30-50's but the tone was more directed towards people in their early 20's- nothing wrong with that in itself of course, but maybe not the best way to inspire the listeners. I will try Sandemans again, but will not recommend the London tour as a first choice.

1  Thank Myrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto_SNE, Social Media Executive at SANDEMANs NEW Europe - London, responded to this reviewResponded 12 April 2018

Hello Myrina,

Thank you very much for joining multiple tours across the network, and for sharing your review with us. We greatly appreciate it when guests take the time to share their feedback with us.

Whilst we’re pleased to hear you’ve enjoyed our tours in the past, we were very concerned to learn that the Free Tour of London did not meet your expectations. As you may have noticed throughout the tours, each one of the independent guides we work with has their own unique style, which we encourage them to express on the tours in an effort to make every experience unique and engaging. Unfortunately, this can mean that not every guide’s style is suited to every guest, which is a difficult situation to avoid.

Moreover, the aim of the Free Tour is to give guests a general look at London’s essential sites, as we delve into more specific topics and locations on our paid tours which, as you note in your review, are usually mentioned by the guides on the Free Tour. However, we do not condone these paid tours being promoted too frequently or aggressively during the Free Tour and are truly sorry if this contributed to your disappointment.

Thank you once again for your feedback, I have shared it with our operations team, so we can continue to keep improving the tours. If you wish to speak with me further about your tour, please don’t hesitate to email me at roberto@neweuropetours.eu or via private message here on TripAdvisor.

We look forward to seeing you again soon on the tours.

All the best,

Roberto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (14 635)
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"free tour"
in 942 reviews
"walking tour"
in 527 reviews
"great tour"
in 611 reviews
"grim reaper tour"
in 277 reviews
"our tour guide"
in 509 reviews
"london tour"
in 386 reviews
"funny stories"
in 61 reviews
"great introduction"
in 61 reviews
"great stories"
in 68 reviews
"buckingham palace"
in 240 reviews
"highly recommend this tour"
in 83 reviews
"historical facts"
in 56 reviews
"the pub"
in 123 reviews
"three hours"
in 81 reviews
"covent garden"
in 140 reviews
"trafalgar square"
in 127 reviews
"hour tour"
in 65 reviews
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344 - 348 of 14 636 reviews

A TripAdvisor Member
21
Reviewed 2 April 2018 via mobile

We had a great free tour with Becky in London. She has a lot of insider information about restaurants and pubs in nearly every part of London. Also her information about the royals and the other attractions were great. Her voice was perfect for a lot of people and we (Germans) understood her very well.
By the way, we should greet Susan ;) your daughter does a very good job.

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

I went onto Rachels Grim reapper tour tonight and really enjoyed my time. She is passionate about what she does and pass it on to you. She is full of information and definitely have a very broad knowledge.
I've been on many sandemans tours across Europe and even though I enjoyed all of them. This one is my personal favourite

Thank Pauline V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Can really recommend this tour! Our guide Rachel did a really great job at „teaching“ history in a very fun and exciting way. With Rachel it was like having a great time with an old friend! Absolute Gem!

Thank SarahHelene123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 March 2018 via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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