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Reviewed 4 weeks ago

Park Plaza Westminster Bridge London is one of the best hotels I have stayed in - amazing location, clean and cosy rooms, nice and helpful staff, very good service. I always stay there when I go to London with my family. We enjoy very much the room service and the great variety of coffee-based drinks at Espressamente Illy Coffee Shop.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
Thank danieladimitrova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 4 weeks ago

Dear Daniel

Thanks for sharing your fantastic 5* review and rating.
It was a pleasure to share your comments with the team in recognition of their efforts and it's great to hear you enjoyed so many aspects of your stay with us. A delicious coffee from our Espressamente Illy coffee shop its the perfect start to a day exploring London.

We look forward to welcoming you and your family back in the near future.

Kind regards

John Murphy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Room mix up on arrival. Sorted out after a bit of a fuss . Still didn’t get our bathrobes until final evening . Some staff a bit robotic though others relatively human. After 4 nights here and due home today to Edinburgh trains were cancelled due to severe weather and we needed another night . We were quoted over 400 which I rejected . Would have been nice if hotel had recognised our plight. As it is , we ended up across the road in its partner hotel at County Hall . Can’t understand why the Plaza didn’t try and get us a room there . Had to do it through booking.com costing 291. On hearing our problem the very nice receptionist upgraded us.
Highlight of the Plaza was a fantastic meal in the restaurant where the service was also friendly.

Stayed: September 2018, travelled as a couple
Thank alexm-edin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 4 weeks ago

Dear Alex

Thanks for sharing your review with us. I'm sorry to hear there were some challenges at check in and there was a delay delivering bathrobes to your room.
I'm delighted to hear you enjoyed your evening meal in our Brassiere Joel restaurant and the team took good care of you.
I have shared your comments with our management team for their review and look forward to welcoming you back in the near future.

With best regards

John Murphy
Hotel Manager

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Reviewed 4 weeks ago

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John M, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 4 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 weeks ago

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John M, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 4 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 weeks ago

We stayed for two weeks during the summer - The rooms are really small and dark - we didn't have the outward facing room so there was no windows that opened - the "window" we did have, faced inside towards a dark atrium - I found it claustrophobic without fresh air .
Luckily the location is so great - we were not in the room much. The staff and room service was great. The best part of the stay was the breakfast in the morning. Lots to choose from and the most compassionate and professional staff I have seen around. Especially Mariana and Roxanna - two of the most hard working ladies on the team.

They were consummate professionals always attentive, never losing their nerve or showing signs of exasperation even with difficult guests and long hours.
They made the start of my day and the entire stay so enjoyable.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank mindovermatter2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to post your feedback on TA. It really meant the world to both Mariana & Roxanna to read your review. It was read to the entire team and finished with a deserved round of applause from everyone. They both said it was a pleasure looking after you and I hope to see you back again soon.

Many thanks,
John Murphy
Hotel Manager

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