The hotel feels very dark, the primary color everywhere is black.
I experience poor customer service with the front desk across multiple people, days, and stays. For example, they refused to believe that the room smelled of cigarette smoke. During a separate stay all of the lights in the bathroom would often flickerand they did nothing about it, despite me calling twice and getting and engineer to the room. I ultimately had to contact corporate, which is just a hassle.
The elevators are slow, crowded, and full of loud people and children.
I used to stay here often. I won’t stay here again as there are too many better options in London that take customer service far more seriously. More
- Free Wifi