Location was amazing. Literally right around the corner from Trafalgar Square. Everything a person could need. Bathrooms were spacious and bedrooms were comfortable. We were a family of 5 and this location was perfect. Provided hairdryers (important to the ladies) and an iron. Liaison person was on time and answered all our questions and kept in touch with us throughout our stay if we had any questions. Would definitely stay here again should the opportunity arise.
Our hosts, Dr. Stefan Matt and Samantha were amazing. Their team were available to contact every step of the way and made sure that we felt comfortable at every opportunity throughout our stay.
The flat is beautifully kept and sparkling clean, it is exactly as described in the photos. I could not even say more about the location — Leicester Square and Covent Garden are in just less than 5 minutes walk! Overall, we didn't have any problems at all but even if we did, we know they would've been dealt promptly. Ultimately, Dr. Stefan is an amazing and a reliable host with an impressive space to stay in. Thank you for ensuring our time was amazing, Dr. Stefan, will definitely stay in this apartment again when we’ll be back in London!
My family of 4 booked this apartment for a 4-day stay last week. I agree with the other reviewers -- the apartment is beautiful and true to the photos, in addition to being in a great central location. We did have an issue though -- a few days before our arrival we received an email that there were problems with the water in the apartment and the repairs would not be finished until halfway through our 4 days. The owners apologized and offered to have us stay at another 3 bed/2 bath apartment for the first two days (though not as central and not the same quality/condition).
This would have been fine -- problems spring up and need to be handled the best they can be. But I recalled that 80 days prior -- when I booked this flat -- there was another listing of this apartment under a different title ("New! Spotlight*3Bed/2Bath*Covent Garden") that showed the first two days of our proposed stay as already taken. I emailed the owner about this at that time and he responded,
"Please accept my apologies for the confusion, please rest assured that your reservation in our 3Bed/2Bath apartment in Leicester is secured! As for the photos, yes, it is the same property listed on our partner's account- thank you for letting me know the availability shown, I will advise my partner about it- no need to worry."
Last week, when we asked to be moved to the original apartment as early as possible on the 3rd day (since only plumbers had been there), we were told that we needed to wait until 2:30 pm "to give the cleaners ample time to have a final cleaning after a huge work with the water."
Maybe there was a problem with the water, but my family believes that apartment had been double-booked, with the intention of moving us somewhere else for the first two days.
My family and I stayed here for 4 nights and very much enjoyed our stay. This apartment is located in one of the best locations in all of London. It's literally a block from Leicester Square, right next to Covent Garden and a two minutes walk from Trafalgar Square. We saw 2 West End shows - the theaters were all less than a 10 minute walk away. The flat itself is comfortable. The living room/kitchen and bedroom in front gets a lil bit of street noise but that's to be expected given the location. The bedroom in back (the master) is very silent, which is cool. There's a laundry machine/washer which came in handy for us during our trip. Also, the elevator was really convenient - it exits right next to the front door of the unit. Our hostess Samantha was responsive and lovely. All-in-all, a great trip. We highly recommend this home and the communication with this professional host.
What a house! This place rocks! It is a well equipped, centrally located with everything you need to have an awesome time away. Beds were super comfortable. Everything was clean and tidy and well looked after. The little touches like the lighting and super modern decor were amazing. You cannot get a better location. We really enjoyed our stay here and would thoroughly recommend!