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“Ridiculous staff behaviour ”
Review of Wulf & Lamb

Wulf & Lamb
Ranked #2 774 of 24 683 Restaurants in London
Price range: US$7 - US$15
More restaurant details
Restaurant details
Good for: Child-friendly, Special Occasion Dining, Local cuisine
Neighbourhood: Chelsea
Description: Wulf & Lamb offers indulgent comfort food and healthy salads and wraps to eat in or take away. The menu is 100% plant-based.
Reviewed 3 weeks ago via mobile

We came for dinner for the third time and we got a very bad service.
After a drink at around 9 we were told to order quickly as they had a party and the kitchen was closing at 9,30.
We did so and around 10,15 we were reminded to pay a bottle of water because it was already late.
At around 10,30 we asked for a dessert ( a brownie which did not need any cooking) and they refused because their license did not allow to sell anything after 10. When I tried to better understand why this was not possible the waitress simply left.
One of my friends then heard the waitress’ comment on how strange that client was...
Definitely my last time here.

Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WulfandLamb, Manager at Wulf & Lamb, responded to this reviewResponded 2 weeks ago

Dear David,
We are sorry to read your feedback - especially as you had visited twice previously and presumably received good service.
Please accept our sincere apologies.
Assuming your review was left on the day you visited, we had an event upstairs which drained our resources.
Your feedback has prompted us to look again at our policy of keeping open the ground floor/outside tables available for walk-in diners when the first floor is hired for a private event.
We would be grateful if you would get in touch/leave a phone number - GM@wulfandlamb.com - as we would like to further understand what happened - and of course to welcome you back. We would love the chance to improve on our one-star review.
Kind regards,
W&L Management

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10 - 14 of 84 reviews

Reviewed 3 weeks ago via mobile

Popped in with my partner after a busy day of shopping. Fantastic location - minutes from Sloane Street and with indoor and outdoor seating.

We had an amazing green coconut curry and jackfruit ‘Wulf Pie’. These were washed down with two Bloody Marys, an iced coffee and a glass of wine.

Service was excellent - friendly and fast!

Wished we had room for deserts - they looked amazing!

Thank JakeCopperfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WulfandLamb, Manager at Wulf & Lamb, responded to this reviewResponded 3 weeks ago

Dear Jake
Thank you so much for the kind review - and feedback - we are glad we could help your recovery after all the shopping!
We hope to welcome you back to W&L when you are next local.
Kind regards

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Reviewed 3 weeks ago

The much raved about Chilli Non Carne was on our list for a long time and turned out to be so disappointing!
Staff was very friendly while we were waiting for out take away and all was good till we lifted the lid looking into a sparsely filled bowl. It wouldn't even qualify as a side dish! The taste was also not as expected and full and rich in flavour, but quite bland. There was also more rice than Chilli in it and therefore quite dry. It comes at a steep price of £12.95 and definitely not worth it.
Sorry guys, even the fact that you are in our neighbourhood won't make us come back a second time.

    • Value
    • Service
    • Food
2  Thank Sonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WulfandLamb, Manager at Wulf & Lamb, responded to this reviewResponded 3 weeks ago

Dear Sonya
Thanks for the feedback - we are really sorry to hear your experience with the Chilli non Carne was so disappointing. I honestly think there was an (unacceptable) error on the day you visited since it is one of our most filling dishes - and more often than not beats our customers! From the size to the ratio (and the flavour profile!) we need to investigate. I would be delighted to have you get in touch at GM@wulfandlamb.com and to tell us the date/time you visited.
Many thanks.
W&L Management

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Reviewed 3 weeks ago via mobile

Superb food. We had chili ‘non’ carne and it was so delicious!I totally recommend it for vegans . The rest of the menu also seemed interesting. I will definitely come back !

Thank Ελένη Τ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WulfandLamb, Manager at Wulf & Lamb, responded to this reviewResponded 3 weeks ago

Dear Ελένη Τ
Thank you for the review - glad you liked the CnC - and hope you come back to try more!
Best,
W&L

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Reviewed 4 weeks ago via mobile

We’d anticipated going here for many many months. We’ve been largely put off by not being able to book a table. That’s a feature of many trendy London restaurants now but it puts people off. People don’t want to travel across london and find themselves without a table or in a que in the cold and wet!

Finally we made the effort and the food did not disappoint. Excellent quality vegan food of which many are a play on favourites. No pretentious vegan fine dining but rather wholesome favourites and tasty too! The sweet potato wedges let the burger down, the chef happily sent out ones that had fallen apart and not the appetising looking. But they tasted ok.

I’d almost give this place 5/5 but the execution of the restaurant isn’t quite right.

-why no table reservations?
-why no table service?

We were there on a Saturday night, and lots of free tables (so not rushed off their feet!)

We went to order soup as a starter and we were told they didn’t serve as “starter and main” dishes. All together. For such a nicely decked out restaurant why ruin it by making evening dinners go to a counter and feel like they’re in a Leon (or even fast food) type cafe. It’s not cool and I’m not sure what Benefit it is (other than bums on seat mentality of high turn over-also would
Explain no reservations available). I can see why it would be good at lunch when busy but seriously; take our advice; post 1800 consider taking Reservations and do table service. (And you’ll immediately win us back as regulars!)

Also let down by the lights being dimmed bright like an all bar one at 22:10 when we still had drinks to finish and noisey clearing up began. Not the best way to treat customers who’ve paid in excess of £80 at their table.

Other than the execution, food was top notch for vegans.

Thank jonnyboyb79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WulfandLamb, Manager at Wulf & Lamb, responded to this reviewResponded 1 week ago

Dear Jonnyboy,

Thanks for taking the time to review your visit. We are a new restaurant and appreciate all feedback.

We are delighted you enjoyed the food and the ambiance. If I can reply on the two points that you raise:

1. Unfortunately we are not able to take reservations as we operate a counter service in order to make the service quicker for our customers; we are absolutely not trying to upset anyone - rather our intention is to make the restaurant as accessible to as many as possible (to date, the longest wait we have had for tables is c.15 mins); and

2. Table service is offered once you have placed your initial order and taken a seat; our team will cater for any additional orders, by they drinks, desserts etc at your table; there is no need to leave your table once you are comfortable.

Lights and cleaning action: not cool at all and we apologise - it shouldn't / doesn't usually happen - thank you for raising this.

We really hope we can welcome you back soon.

Kind regards,
W&L Management

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