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“A Good Ride!”
Review of Heathrow Connect

Heathrow Connect
Ranked #60 of 350 Transportation in London
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Recommended length of visit: <1 hour
Reviewed 20 April 2018

It really is half the price of the Express and doesn’t take much longer. Not as fancy or comfortable as the Heathrow Express. But good enough. More people got on at some of the local stops than at Heathrow. It was a little confusing at Paddington where the actual train station was. Easily resolved with a couple of questions.

2  Thank MTS--1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 30 reviews

Reviewed 4 March 2018

Half the price and only 15 extra minutes. If not in a hurry, the Heathrow Connect is a good option to get to or from Paddington/Heathrow.

1  Thank d w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2018

You can travel to Heathrow on the Piccadilly Line and use your Oyster card but if you take this train that card is only valid to Hayes & Harlington. This was a surprise to me, it doesn't seem to be advertised anywhere prominent but I guess they are trying to recoup the cost of building the line. I was happy to pay the extra on board but on arrival at Heathrow having tapped in with an Oyster card there is nowhere to tap out your Oyster - meaning you get charged the maximum amount . Please provide an opportunity to tap out for people who make this genuine mistake

Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

Whilst Heathrow Express has the quickest journey time between London Paddington and Heathrow T2,3 of 16 minutes with an Anytime Single costing £25, the Heathrow Connect stops at a few stations along the way and taking 23 minutes to LHR T2,3 but costing only £10.30 for an Anytime Single ticket. The Connect service is less frequent than the Express but is equally as comfortable with good storage space for luggage and for the money it saves it is a good choice for getting to Heathrow.

1  Thank paullegate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 November 2017

This train uses the same station as the Heathrow Express. The 'Express', though, is a direct train, whilst the 'Connect' is an omnibus. Why this naming and why encouraging this confusion, who knows.

To take the 'Connect', one has to go to the platform for the 'Express', and watch the paintings on the train, the inaudible vocal (very vocal, indeed) announcements, or the electronic panels far away at the platform, if your eyesight is long enough. If a passenger, new to London, takes the wrong one, it may be your second argument in the day, after the one with the stubborn gorilla at immigration.

From London to Heathrow, I had a case when the scheduled train did not come, with no explanation whatsoever. A taxi, called just on time, prevented me to miss my flight. Hence never again in this direction.

From Heathrow to London, the Heathrow Connect is quite a rarity (every half an hour, by my memory). One has to go to the ticket machine, enquire with staff hanging around if the wait will not be too long, and then, according to the availability or not of this train, to come back to the Underground, or to rush to take the train, maybe miss it and wait, or go back to the Underground. With some hours of flight, sleep to catch up and jet lag in the brain, this is quite an undertaking one could do without. Hence never again in that direction, neither.

Except, that is, when the Underground comes up with the usual stories starting with 'due to'. Leaves on the line in autumn, wrong kind of snow in winter, signal failure all year round, etc., the list is much longer. Then taxi and Heathrow Connect (or was is Express?) are the remaining solutions.

The trains, for being badly organised as seen above, are quite new and comfortable. But the ride is not cheap, compared to the Underground.

1  Thank 127Fred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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