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“Express or Connect”
Review of Heathrow Connect

Heathrow Connect
Ranked #60 of 350 Transportation in London
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Recommended length of visit: <1 hour
Reviewed 26 November 2017

This train uses the same station as the Heathrow Express. The 'Express', though, is a direct train, whilst the 'Connect' is an omnibus. Why this naming and why encouraging this confusion, who knows.

To take the 'Connect', one has to go to the platform for the 'Express', and watch the paintings on the train, the inaudible vocal (very vocal, indeed) announcements, or the electronic panels far away at the platform, if your eyesight is long enough. If a passenger, new to London, takes the wrong one, it may be your second argument in the day, after the one with the stubborn gorilla at immigration.

From London to Heathrow, I had a case when the scheduled train did not come, with no explanation whatsoever. A taxi, called just on time, prevented me to miss my flight. Hence never again in this direction.

From Heathrow to London, the Heathrow Connect is quite a rarity (every half an hour, by my memory). One has to go to the ticket machine, enquire with staff hanging around if the wait will not be too long, and then, according to the availability or not of this train, to come back to the Underground, or to rush to take the train, maybe miss it and wait, or go back to the Underground. With some hours of flight, sleep to catch up and jet lag in the brain, this is quite an undertaking one could do without. Hence never again in that direction, neither.

Except, that is, when the Underground comes up with the usual stories starting with 'due to'. Leaves on the line in autumn, wrong kind of snow in winter, signal failure all year round, etc., the list is much longer. Then taxi and Heathrow Connect (or was is Express?) are the remaining solutions.

The trains, for being badly organised as seen above, are quite new and comfortable. But the ride is not cheap, compared to the Underground.

1  Thank 127Fred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 29 reviews

Reviewed 18 November 2017

Had to travel from terminal 3 to 4 and between london city and terminal 4. Free travel between all 3 terminals. priced at 37 GBP for a return trip between city and airport. Seating is mostly first come, first serve in the general coaches. Cannot take the large trolleys, so makes it a little difficult if you have multiple large luggage with you. 20 min ride between airport and paddington station. So good to use for a day trip between flights.

1  Thank Reema12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017

A good option for travelling between Heathrow Airport and central London (Paddington), I prefer this over the Heathrow Express (too expensive) and the tube (too long); for those who need to use the stations in-between it is a more reliable service than the First Great Western and with much nicer carriages too.

Thank RWandSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

So this trip I sampled but Heathrow Express and Heathrow Connect. I was traveling US-Australia on an excellent fare on Vietnam Airlines that meant flying through London. And had some time along with the overnights so stayed in Central London.
Outbound was on a weekend so got a discounted advance purchase Heathrow Express RT ticket. Yes, the service was fast, but also crowded (Saturday morning LHR-Paddington, Sunday morning back to LHR).
On the return I took the Tube from LHR into London and that was fine, but it got crowded.
Going back to LHR, there were delay messages posted for the Piccadilly line so I went to Paddington and took Heathrow Connect. Granted the trip is 10 minutes longer and the trains only run every half hour -- but less that half the price, and there was plenty of space.

Thank mot29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 August 2017 via mobile

As advised on Alex Hunter's Attaché YouTube show, the Heathrow Connect is the easiest and cheapest way to get to Paddington Station.

A few tips:

1. You can purchase tickets at the same booth/kiosk as the London Heathrow Express so don't be confused.

2. It leaves from the same platforms as the Heathrow Express so be aware of which train you board.

3. You need to get to Terminal 2&3 to be able to catch it so you may need to take the Heathrow Express (which is free for transferring terminals) to reach the Heathrow Connect.

4. It takes about a half hour to reach Paddington Station and is significantly cheaper than the Heathrow Express (the journey takes around 15-20mins).

Bottom Line: The Heathrow Connect is the best train to take from LHR to Paddington Station.

1  Thank cjkranz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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