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“Visit let down by lack of attention”
Review of Franco Manca

Franco Manca
Ranked #6 599 of 24 833 Restaurants in London
Price range: US$6 - US$38
Restaurant details
Reviewed 2 April 2018

I have been looking forward to visiting a Franco Manca after a friend recommended visiting, and lets face it, as a couple we had an enjoyable experience that did not cost a great deal (under £25 for starter, mains and drinks). The kitchen is open plan with two large pizza ovens, with chefs preparing and cooking the pizza in view. For example, we saw a chef with a wedge of meat and cutting this into slices to go on the pizza.

The reason this is average is down to attention to detail. The Garlic Bread with Mozarella came as a sharing starter. We both commented on the lack of garlic, to make our way to the two centre pieces and be hit by 10+ pieces of garlic slices per mouthful. For mains, the number 4, the tomato was slopped on the pizza off centre, with one slice cut as a wedge. The waiter talked over another table to ask how our meal was. Although minor comments, this felt like something that coud so easily be corrected to be the perfect place to visit.

    • Value
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    • Food
1  Thank Elliot C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco M, Admin at Franco Manca, responded to this reviewResponded 3 April 2018

Hi Elliot,
Thank you for taking the time to share your experience with us.
We really appreciate your feedback and we would love if you could contact us directly at socialmedia@francomanca.co.uk so we can discuss this further?
Thank you,
Sara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 91 reviews

Reviewed 2 April 2018 via mobile

Pizza is good as they follow chain standards. We waited for 15 minutes at the entrance, with lots of free tables, nobody talking to us and when we asked for help one waiter muttered something incomprehensible but obviously annoyed. Just: don’t go. Manager looking at us and cleaning the tables.

Thank benthecisla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco M, Admin at Franco Manca, responded to this reviewResponded 3 April 2018

Hi benthecisla,

I am so sorry to read that you had such a poor experience with us.
Please, would you be kind enough to contact me directly at socialmedia@francomanca.co.uk so that we can investigate this?
Thank you for your time,
Sara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2018

This is the only place I've ever eaten at where the customers have been charged on their cards more than what the waiter had said out loud he was going to put on the cards (which included already a more than 10% tip). We were two couples; he didn't give the other couple a receipt so they did not know what they had paid (he did it contactless and did not show us what he had actually typed into the machine before charging our cards) and then when we asked for our receipt, we saw he had overcharged us and pointed it out. He did not apologise (his name was something like Impiaggio) and instead sent another waiter over who was very angry and rude (we did not get his name but he is quite distinctive with two stud piercings on the back of his neck), who also did not apologise for their dishonesty, which makes it seem that they are clearly in cahoots scamming customers everyday. Shameless and disgusting. Service did not deserve the tip anyway. Franco Manca's should fire these dishonest people quite frankly.

    • Value
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1  Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franco M, Admin at Franco Manca, responded to this reviewResponded 8 March 2018

Hi Jo B,

I am really sorry to read this.
I've sent you a reply on Google already.
Could you please contact me directly at socialmedia@francomanca.co.uk so that we can investigate this?

Thank you,
Sara

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018

The pizza here is lovely and all dishes are so reasonably priced! The portions are huge too! The pizza could have had a bit more of the toppings on it but the toppings were very flavoursome. Service was excellent.

Thank Amy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2018

I've been to the Franco Manca in Brixton and this one is a much more spacious and attractive venue. Obviously the same food and gorgeous drinks and I had the pizza with the ham which was excellent. It took longer than expected and I have only marked them as average as my friend had what she thought was a hair baked into her crust. This was pointed out to the waiter who in turn mentioned it to another, but there was no feedback or response. Obviously some training needed here on how to treat customers.
We came in at the Debenham entrance which is difficult to find as the store finder says You are here, yet you can't see it. So go inside the store and ask. Also accessible from outside.

    • Value
    • Service
    • Food
Thank therapina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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