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“CUSTOMER SERVICE”

Megabus UK & Europe
Ranked #84 of 345 Transportation in London
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Attraction details
Recommended length of visit: More than 3 hours
Reviewed 2 April 2018

atrocious service. the customer service is so bad, speaking to them over the phone was a waste of time as nothing was fixed. Website isnt the best either. Journey however, is cheap and worth it, just a hassle when something goes wrong.

1  Thank Mad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"mega bus"
in 13 reviews
"london victoria"
in 10 reviews
"recorded commentary"
in 5 reviews
"london bus tours"
in 3 reviews
"friendly driver"
in 3 reviews
"victoria coach station"
in 6 reviews
"open top bus"
in 4 reviews
"pin plug sockets"
in 2 reviews
"connecting bus"
in 2 reviews
"minutes before departure"
in 2 reviews
"return journey"
in 6 reviews
"sightseeing tour"
in 3 reviews
"london traffic"
in 4 reviews
"other companies"
in 2 reviews
"hour tour"
in 4 reviews
"heathrow airport"
in 2 reviews
"booked this tour"
in 2 reviews
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134 - 138 of 268 reviews

Reviewed 1 April 2018 via mobile

Visiting family for Easter we booked megabus al was going great up until the time the bus was due and didn’t turn up. No announcement from the bus station until prob when bus was 45 mins late to be told was broken down and had to wait. Rang customer service for updates but again found them very rude. And unhelpful. Bus was due at 7.10 finally arrived just after 9pm So we all missed the connecting train from East Midlands to London. Megabus said they didn’t know what was happening when we rang to ask if we would be stuck as no other train due till 5am. Finally got in touch with the train service who told us we would have a coach into London So we finally got there just after 120am. I know buses break down and wouldn’t of minded but really annoyed me that megabus was so rude
I will be contacting head office

1  Thank Muchu76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018

These guys clearly don't do maintenance on their fleets - I've got one of their buses broken down outside my flat awaiting a tow for the 3rd time in 6 weeks. I'd avoid them like the plague unless you don't want to get to your destination - cheap fares = cheap safety, performance and service.

2  Thank BenW1255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

Travelled from Leicester to London and then back again. The coach to London was only 5 minutes late, but still got into London on time, even with a driver change. We arrived back in Leicester 15 minutes before our stated arrival time which we were thrilled about, although the driver was a bit heavy on the throttle and quick to sound the horn at other road users. I sense a small road rage problem. The coaches were clean and we had working USB charging points. If would’ve been nice to be able to change the hot air to cold air above my seat, but that’s just a personal preference. For the price we paid it was a very good service. Top job Megabus!

Thank KimberleyJayne91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 March 2018 via mobile

Took the bus from Victoria coach station to Bath, the driver was pleasant and friendly and the trip a breeze! Very well worth it indeed.

Thank Russ P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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