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“Great food, good service”
Review of Pizza Hut

Pizza Hut
Ranked #18 310 of 24 667 Restaurants in London
Price range: US$7 - US$40
Restaurant details
Reviewed 2 weeks ago

This Pizza Hut restaurant was easy to find, with plenty of free parking (no obvious signs for parking restrictions)

I arrived at 17:45, at the start of the evening peak
There were five tables being served, including one large group of about 16 people

As I walked in there was a group of three behind me, and was correctly identified as being separate
He picked up four menus, which initially had me thinking he had mistaken us as a single group
As myself and the server walked to the right of the entrance, he placed the three menus on a table to the right so obviously these people had just arrived and helped themselves to that table
I was offered any table in the centre, but then advised the far side of the restaurant may be quieter
I sat facing the entrance and my menu was placed on the table
This was a single table next to the bar, which was empty

Initially i thought there were just two staff members
However, a third appeared after about 10 minutes, and a fourth about 30 minutes later

As the server was taking the order for the group that had arrived just before me the other staff member (the Manager) came over and asked if I needed help, and I confirmed I was ready to order
Garlic Bread with Mozzarella Cheese, as starter
Individual All American Thin Philly Cheese Steak
and unlimited Fizzy drink
I was advised to make use of the drink dispenser and salad, so the staff member assumed I was familiar with this concept
This is also the first time a staff member has taken an order without recording it in front of me, however I noted he did this whilst I was dispensing my drink

The Drink Station was busy when I arrived, due to the group of 16 people
There were plenty of glasses, however some were warm having just been washed

I then made a selection from the Salad Bar
Whilst all the options were available the sauces were a little unsightly

My starter was served by the third member of staff, in an appropriate time, and was very hot
I was not asked if I wanted a plate
However, this may have been due to being served in the old style of larger plate where an additional plate is not required (see my earlier reviews this week for the new style plate)

The pizza was also served in a timely manner, if a little late, by the original member of staff
However, my pizza was ready before the large group, so no complaint there
Again, it was very hot
I was asked if I wanted a plate or just the tray, but I asked for a plate
The topping was very consistent with plenty of steak

Throughout I noted all the staff worked together, so whilst it was unusual to be served by different people it meant there was no delay to any table

The server (Manager) processed my bill very quickly

I have therefore been a little generous with four bubbles, simply for the excellent food and good service (compared to the other two Pizza Hut restaurants I visited this week)
This restaurant could easily have obtained three bubbles
I have taken into account the slight delay due to the large group being served, but my pizza was ready before theirs was even though I ordered after them

    • Value
    • Service
    • Food
Thank Marcus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 22 reviews

Reviewed 4 weeks ago

We came here as we were staying at a nearby hotel but fancied a pizza to share , the staff were very friendly and the service was quick , pricing was good

Thank Roisin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

Food was very nice and service was ok, but our waitress was so miserable it was uncomfortable!¡!!!!!!

Thank leeandanna1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

My boyfriend and I came here on a Sunday evening, about 8.45. We were sat straight away but waited over 15 minutes for our order to be taken, and that was only because we asked. After we ordered 2 pizzas, I overheard that a table of 2 who came before us still hadn’t ordered.
We got salad which was fine, not as good as Harvester though.
When our pizzas came, about 15 mins later, they were both wrong. My bf’s had the wrong base and onions (which he had requested not to have) and mine didn’t have any tomato sauce on! We spoke to a waiter (we didn’t seem to have a specific one) and explained, he apologised and asked if we still wanted them or wanted to wait for the right ones to be cooked. We had a film booked so we couldn’t wait, but we took my pizza with us (tried it later, too gross to eat.) We paid only for our drinks, so there’s that, but won’t be coming back!

1  Thank bethward92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2018 via mobile

After craving a Pizza Hut dinner and persuaded the family that we will have an awesome time I was shocked with the whole service at Pizza Hut.

Got given a table fairly quickly. Ordered the food fairly quickly and then were horrified to get to the salad bar to find that it was all empty. Took the staff over 30 minutes to refill the containers after various complaints. Very dirty everywhere and was disgusted to find dirty bowls placed by salad bar etc.

Pizza were of good quality and taste but the rest was rather filthy and dirty.

It was worse than going to a cafe.

Would not suggest anyone goes unless it is with desperate measure.

Thank vish m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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