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“shame as great food but terrible service”
Review of Patchi

Patchi
Ranked #475 of 501 Dessert in London
Description: "A Glorious Celebration of Mediterranean Handmade Confectionary packed with 100% natural ingredients" Patchi is Europe's leading manufacturer and supplier of Baklawa, with a supreme range of Mediterranean handmade deserts. Founded in 1982 with 30 years experience in the confectionary industry.
Restaurant details
Description: "A Glorious Celebration of Mediterranean Handmade Confectionary packed with 100% natural ingredients" Patchi is Europe's leading manufacturer and supplier of Baklawa, with a supreme range of Mediterranean handmade deserts. Founded in 1982 with 30 years experience in the confectionary industry.
Reviewed 28 June 2018

The food here truly cannot be questioned. It is fresh, authentic and delicious. We have been following the growth of Patchi since they were a small shop selling only baklava. They have since expanded and added more to the menu as well as introducing a cooked food section and moving to a better and fancier building. After gaining popularity, the staff attitude has become truly disgusting despite the prices being rather high. it is such a huge let down as this place could really be amazing otherwise. It is common to find yourself being talked down to or ignored and staff often talk about customers between each other and laugh. This can make the experience rather uncomfortable and frustrating. We end up spending over £100 because we love the food but it is tempting to explode and never return. Please employ friendlier, more respectful staff. We pay for our service and so swearing, rudeness and disrespect shouldn't be tolerated.

    • Value
    • Service
    • Food
Thank mfoodlover99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 28 reviews

Reviewed 17 June 2018 via mobile

Rude sttaf,
Poor quality food,
Exaggerated price,
Bad experience,
Not believed what on pictures,
We very disappointed

Thank Rymhmdou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

the waiters were disgusting rude. We waited 1 hour for our food and got our cutlery 10 minutes after our meal arrived. They were consistently getting our order wrong.

Thank malucy2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

In simple words, after visiting patchi, the service I have received was disgusting. Never again! Bad atmosphere waiters very rude swearing, wrong orders, long waiting time. Witnessed all customers arguing with waiters for bad language and bad service. AVOID AT ALL COSTS!!!

Thank khaledfayed2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2018

visited patchi for lunch with family, waiters are very rude, witnessed a lot of arguments between customers and waiters. we ordered our food and got it 55 minutes later, once we got our chicken a and lamb wraps, we had no cutlery or tissues, or drinks given to us, until 15 minutes later when we had already finished our food.
One waiter was speaking in arabic swearing at us as he thought we did not understand, he was angry that he put someone elses order on our table we had to tell him its not right.

    • Value
    • Service
    • Food
Thank fayedklaudia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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