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“Just ok..........”

NYL Restaurant & Bar
Ranked #280 of 1 883 Restaurants in Liverpool
Price range: US$8 - US$40
Cuisines: American
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Inspired by the melting pot of food & culture in New York, NYL brings the best aspects of New York’s unique vibrancy to the centre of Liverpool. Set within the stunning surroundings of the former Royal Insurance Building, restored to its former glory, we’re offering an exciting mix of modern food from our award winning chef, expertly mixed cocktails, service with personality and a spectacular setting to meet with friends by day or by night. Live music is can be found in the restaurant on a Friday & Saturday Evening.
Reviewed 3 weeks ago

This is a very impressive building, so I had quite high expectations!

I went here for afternoon cocktails with my friend. Despite there being 3 or 4 staff, no one was particularly in a hurry to serve us. The staff behind the bar were too busy experimenting, making their own cocktail to check on us or see if we wanted anything else. Also drinking bottles of lucozade etc chatting amongst themselves and pretty much ignoring anyone else. If I'm honest, I would have expected better service in there.

    • Value
    • Service
Thank kharg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloft_Liverpool, General Manager at NYL Restaurant & Bar, responded to this reviewResponded 3 weeks ago

Please be assured that all the points you raised have been addressed and taken on board by management for quality and training purposes within the team. If you could contact me directly via the following email address restaurantmanager@nyliverpool.com i would like to discuss the issue further with yourself. Kind Regards, Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 10 of 411 reviews

A TripAdvisor Member
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Reviewed 3 weeks ago via mobile

Came here for a meal an night away with my girlfriend, food was unbelievable and the room was brilliant. Staff were beyond helpful and couldnt do enough. Will definitely be coming here again.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloft_Liverpool, NYL Supervisor at NYL Restaurant & Bar, responded to this reviewResponded 3 weeks ago

Thank you for your review.

I am delighted to see that you enjoyed your recent experience with us, I will be sure to pass your kind comments on to the rest of the team here at NYL Restaurant and Bar. We look forward to welcoming you back again in the near future.

Kind Regards,

Kelsey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Lovely spacious, airy building (formerly The Royal Insurance?). Had the 3 courses for £20 option - plenty of choice and our party of 6 probably had most of them. Food was excellent and the staff were friendly and efficient. 2 for 1 cocktails between 5pm and 7pm topped off a very pleasurable afternoon!

Thank SianH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloft_Liverpool, NYL Supervisor at NYL Restaurant & Bar, responded to this reviewResponded 3 weeks ago

Thank you for your recent review.

It is great to see that you enjoyed your recent experience with us. We look forward to welcoming you back again in the near future.

Kind Regards,

Kelsey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We managed to get a table for 12 people without a reservation on a busy Saturday night, were we very lucky. The restaurant was very nicely laid out and our group were accommodated along a long settee with chairs opposite. The food was amazing but best of all was the service, we were met at the door by Lucy who showed us to our table and looked after us very well all night, she was very attentive making sure we had everything we wanted and never letting our glasses go empty. Would highly recommend this restaurant but try to make a reservation as it was very busy and we got lucky.

1  Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloft_Liverpool, NYL Supervisor at NYL Restaurant & Bar, responded to this reviewResponded 4 weeks ago

Thank you for your recent review.

It is great to see that you enjoyed your recent experience here at NYL Restaurant and Bar. Your kind comments on the friendliness and helpfulness of the staff are very much appreciated, and I will be sure to pass your feedback on to Lucy and the rest of the team. We look forward to welcoming you back again in the near future.

Kind Regards,

Kelsey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

Went in for a dinner before drinks Band playing due to being St Patrick's....great!!!.
Ordered food 8:50..... 9:20 still waiting for starters if a soup and ham hock terrine...surely cant be that hard to cook!!!
Made a complaint ans said we wouldnt be paying if it didnt arrive within 5 mins.
Eventually arrived 10 mins later. Apologies given...all good. Still not paying though. Just not good enough.
Get on ye game!!!! Your gonna lose customers.

Thank dizzyhead68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloft_Liverpool, Manager at NYL Restaurant & Bar, responded to this reviewResponded 4 weeks ago

Thank you for your review.

I am sorry to see that your recent experience did not meet our usual standards. Please be assured that all of the points you have raised have been taken on board by management. We hope to welcome you back again in the near future and when you do have a date in mind, please feel free to contact me direct - restaurantmanager@nyliverpool.com.

Kind Regards,

Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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