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NannieK1
United Kingdom

Hotel ideally situated for Mathew Street

4.0 of 5 bubblesReviewed 28 Aug 2024
Lovely little hotel which is situated right in the heart of the Cavern Quarter and about a 5 minute walk to Mathew Street. Doesn't look much from reception, but the rooms are ideal for a night away.

There was a mix up with the rooms when we arrived, apparently this was because we'd booked through Booking.com, so they didn't have enough premium rooms for our party of 6 needing 3 rooms. We only managed to get one premium room and was refunded the difference for the others. The basic rooms were quite small, but fine for the one night and the beds are comfortable. The premium rooms are much bigger and we would definitely book requesting one of these again next time (hopefully with no issues) .

The breakfast selection was good with plenty to choose from and there is a small bar, however, I cannot comment on the bar as we never used it.

The carpark for the hotel is literally a 2 minute walk from the front of the hotel, so ideally situated.

We will definitely book this hotel if we're visiting Liverpool again.
Date of stay: August 2024
Room Tip: Double check your booking with them before you arrive, especially if you've used Booking.com
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this review
Responded 30 Aug 2024
Thank you Rosie for your lovely review and for choosing to stay with us! We're thrilled to hear that you enjoyed our prime location in the heart of the Cavern Quarter and found our hotel to be ideal for a night away. Your positive comments about the breakfast selection and convenient parking are greatly appreciated as well.

I sincerely apologize for the mix-up with the rooms upon your arrival. We always strive to provide our guests with a seamless experience, and I'm glad we were able to refund the difference for the basic rooms. We're delighted to hear that you found the premium room to your liking and that you would consider staying with us again. We'll do our utmost to ensure that your next visit will be free from any issues.

We look forward to welcoming you back on your next trip to Liverpool!

Warm regards,
Greta Di Pinto
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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12 - 17 of 3 214 reviews
Reviewed 28 August 2024

Great location for accessing the transport system and all the city's attractions. Secure entry system to get into the hotel where helpful staff greet you. A good range of evening food at competitive prices if you don't want to dine out. The breakfast is continental, but with scrambled eggs and baked beans also available at the buffet. Rooms are a funky take on the standard Ibis style, themed to reflect the local history. Comfortable bed and functioning air con. Very little noise from outside. I always enjoy my stays at this hotel.

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Matthew K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 30 August 2024

Thank you Scot for your lovely review! We're thrilled to hear that you enjoyed our convenient location, secure entry system, and the warm welcome from our staff. It's great that you appreciated our competitive evening menu and breakfast options, and that the themed rooms and comfortable bed contributed to a positive experience. We're delighted to know that our hotel has become a favorite for your stays.

We look forward to welcoming you back again soon!

Best regards,
Greta Di Pinto
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2024

Absolutely love this hotel, from checking in the staff are always on hand to help or advise any questions you ask. Beautiful decor themed hotel spotlessly clean. Breakfast is super. I have stayed twice this year and three times last year, obviously my favourite hotel. Came in January for my birthday with family and friends too. They made me feel special on my birthday ❤️

Room tip: Great car park discount too
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank M8160GXsusanw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 21 August 2024

Thank you so much Susan for your kind words and for choosing to stay with us time and time again! We're thrilled to hear that you had another wonderful experience. Our team always strives to make every guest feel special, especially on occasions like your birthday, so it’s fantastic to know we succeeded. Your continued loyalty means the world to us, and we can’t wait to welcome you back for more memorable stays in the future. ❤️ Regards, Joanna, General Manager.

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Reviewed 18 August 2024 via mobile

Our tour company placed us here, and although clean, it is definitely time for a complete update. Minimal amenities and cramped space. Toilet water smell was nasty, obviously a sewage problem. Good location, however, thank goodness it was only one night. Yuk! "Maybe complimentary breakfast" is acceptable.

Room tip: Choose another hotel!
Date of stay: August 2024
Trip type: Travelled as a couple
Thank mcgotes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 20 August 2024

Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and the space clean. However, we're sorry to learn that the overall experience did not meet your expectations.
We appreciate your honest comments regarding the need for updates and the issues you encountered with the amenities and space. The unpleasant smell you mentioned is particularly concerning, and we will be addressing this with our maintenance team immediately to ensure it doesn’t happen again.
While our hotel focuses on providing essential amenities, we understand that some guests may prefer additional comforts.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Regards, Joanna, General Manager.

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Reviewed 12 August 2024

Good location. I came for Liverpool football game. 40 minutes walk to the stadium.
Close to city centre as well
Quiet, clean and comfy room.
Breakfasts are enough. Nothing unusual but also nothing special
Staff was very friendly. A big plus for possibility of luggage storage. I had to check out at 10 am while the flight back home was at 10 Pm
I had additional few hours to enjoy the city without carrying a heavy back up.
Me and my physiotherapist likes it !

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank michal3m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 13 August 2024

Thank you Michal3m for taking the time to share your experience! We're glad to hear that our location was convenient for your visit to the Liverpool football game and that you found the room quiet, clean, and comfortable. It’s wonderful that our friendly staff and luggage storage service made your stay more enjoyable, allowing you to explore the city without the burden of your bags.

We appreciate your feedback on the breakfast and will take it into consideration as we continue to improve our offerings. We're delighted to hear that both you and your physiotherapist had a pleasant stay with us.

We hope to welcome you back on your next visit to Liverpool! Regards, Joanna, General Manager.

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Reviewed 31 July 2024

Really nice time at the ibis styles Liverpool hotel it’s a great location was able to walk anywhere we needed to go, well positioned for all main attractions. Hotel very clean and staff friendly. Perfect for a quick trip. we will be back in October!!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Robert S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 1 August 2024

Thank you for your great review! We're delighted to hear that you had a wonderful time at the ibis Styles Liverpool and found our location convenient for exploring the city. It's fantastic to know that you appreciated the cleanliness of the hotel and the friendliness of our staff. We look forward to welcoming you back in October! Regards, Joanna, General Manager

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