The hotel was well presented and consistently hygienic. General staff had been friendly and courteous. Breakfast was well laid out with a wide range for a continental provision.

Location was excellent, well situated to access all of Liverpool centre with relative ease.

We stayed 3 nights with our two children, two rooms which has been facing each other. The second night we had been woken up after 2am by neighbouring two rooms who had returned drunk and banged back and forward between two rooms, shouting with no consideration for other guests. Matter was raised with management who advised they have no control over guests, do not group families together in the hotel and treat all guests as equal. They then suggested we move rooms. We requested the parties be spoken with by management. On the third night, awoken again at 2.15am again parties back drunk, only they had been locked out of their room. The older female (60s) went to reception whilst the older male and younger couple with them proceeded to rattle doors and knocked our bedroom door in their frustration. About 10 minutes later the older female returned with the keycard resolved.

Disappointed at management response, no duty of care to guests demonstrated. Reflecting that they have no control in their business is concerning. No consideration to families travelling and how they may be best placed to be in a similar area of hotel to avoid these issues. Appreciation of diversity and equity in service delivery would be recommended. Customer service from management was poor hence 3 star scoring.

We regularly stay in Liverpool and have tried several hotels now but this wasn't one of our favourites.
The room was extremely small (like some London hotel rooms) and it had a novelty theme, a picture of screaming women behind the bed, black aeroplanes all over the white walls and a large plane ticket on the wall. Presume this is representing "Back in the USSR"? Unfortunately the very small bathroom was up a tiny step (constant tripping hazard) and inside felt one step up from a plane toilet only with a shower added, all very plastic, a floating toilet which felt like it might fall off the wall when you sat on it and the shower tray and sink were stained.
Cleanliness was ok but it was obvious the hoover didn't reach right up to the skirting board.
We only stayed for two nights and wouldn't have wanted to stay any longer as it became very claustrophobic. It was very basic and compact.
Clean towels left in the room for us after our first night.
No plug sockets by the beds.
I have to say we didn't experience any noise it was very quiet.
The reception area where breakfast was served never looked appealing enough to eat there.
The reception did smell lovely at times and we heard others comment.
We personally feel we've had better rooms for better prices at other hotels.
It was nice to have a personal welcome rather than a digital check in though.

Such an amazing hotel! The team is incredible! Always smiling and welcoming you, if you any problems they are there to help you. My parter left her phone in the taxi, the guys helped us to have it back. Thank you so much, we will definitely come back!