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TJ Belfast
Belfast, United Kingdom

Not best suited to families

3.0 of 5 bubblesReviewed 31 Jul 2024
The hotel was well presented and consistently hygienic. General staff had been friendly and courteous. Breakfast was well laid out with a wide range for a continental provision.

Location was excellent, well situated to access all of Liverpool centre with relative ease.

We stayed 3 nights with our two children, two rooms which has been facing each other. The second night we had been woken up after 2am by neighbouring two rooms who had returned drunk and banged back and forward between two rooms, shouting with no consideration for other guests. Matter was raised with management who advised they have no control over guests, do not group families together in the hotel and treat all guests as equal. They then suggested we move rooms. We requested the parties be spoken with by management. On the third night, awoken again at 2.15am again parties back drunk, only they had been locked out of their room. The older female (60s) went to reception whilst the older male and younger couple with them proceeded to rattle doors and knocked our bedroom door in their frustration. About 10 minutes later the older female returned with the keycard resolved.

Disappointed at management response, no duty of care to guests demonstrated. Reflecting that they have no control in their business is concerning. No consideration to families travelling and how they may be best placed to be in a similar area of hotel to avoid these issues. Appreciation of diversity and equity in service delivery would be recommended. Customer service from management was poor hence 3 star scoring.
Date of stay: July 2024
Room Tip: Families should avoid this hotel
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this review
Responded 01 Aug 2024
Thank you Natasha for your detailed review. We’re glad to hear that you appreciated the cleanliness of our hotel, the friendliness of our staff, and our excellent location.

We apologize once more for the disturbances you experienced during your stay. Our management did offer to change your rooms for the remaining nights, which was declined. We also have dedicated and diverse team that are available 24/7 to assist in various matters. I can assure you that our very diverse team is committed to diversity and treating all guests equally.. We hope to have the opportunity to provide you with a better experience in the future. Regards, Joanna, General Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3 214)
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Reviewed 30 July 2024

We regularly stay in Liverpool and have tried several hotels now but this wasn't one of our favourites.
The room was extremely small (like some London hotel rooms) and it had a novelty theme, a picture of screaming women behind the bed, black aeroplanes all over the white walls and a large plane ticket on the wall. Presume this is representing "Back in the USSR"? Unfortunately the very small bathroom was up a tiny step (constant tripping hazard) and inside felt one step up from a plane toilet only with a shower added, all very plastic, a floating toilet which felt like it might fall off the wall when you sat on it and the shower tray and sink were stained.
Cleanliness was ok but it was obvious the hoover didn't reach right up to the skirting board.
We only stayed for two nights and wouldn't have wanted to stay any longer as it became very claustrophobic. It was very basic and compact.
Clean towels left in the room for us after our first night.
No plug sockets by the beds.
I have to say we didn't experience any noise it was very quiet.
The reception area where breakfast was served never looked appealing enough to eat there.
The reception did smell lovely at times and we heard others comment.
We personally feel we've had better rooms for better prices at other hotels.
It was nice to have a personal welcome rather than a digital check in though.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pennybrum1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 31 July 2024

Thank you Penny for taking the time to share your detailed feedback. We appreciate your honest comments as they help us improve our services.

We're sorry to hear that the room size and theme did not meet your expectations and that you found the space to be claustrophobic. Your comments about cleanliness are noted, and we will ensure our housekeeping team addresses the areas you mentioned.

We're glad to hear you appreciated the clean towels, the quiet atmosphere, and the pleasant scent in the reception area. It's also great to know that you valued the personal welcome at check-in.

We understand that you have stayed in other hotels in Liverpool and found them to offer better value. We hope you might give us another chance in the future to provide a more comfortable and enjoyable stay. Regards, Joanna, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Such an amazing hotel! The team is incredible! Always smiling and welcoming you, if you any problems they are there to help you. My parter left her phone in the taxi, the guys helped us to have it back. Thank you so much, we will definitely come back!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jane W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 31 July 2024

Thank you so much Jane for your wonderful review! We're thrilled to hear that you had such an amazing experience at our hotel. It's fantastic to know that our team made a positive impression with their smiles and welcoming attitude. We're especially glad we could assist in retrieving your partner's phone from the taxi.

Your kind words mean a lot to us, and we can't wait to welcome you back on your next visit! Regards, Joanna, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024 via mobile

Brilliant location for enjoying all that Liverpool has to offer! The breakfast and lobby bar are above average for Ibis styles properties, and rooms are comfortable.

One thing to note is that the standard rooms include a bathroom insert like one might find in the older ibis properties, whilst the premium rooms have a modern walk-in shower. I wouldn’t usually recommend the upgrade here, but as our family had one of each, I would say the premium ones are worth the additional cost to be in the newer corridor.

Wouldn’t hesitate to stay again!

Room tip: Premium room is worth the cost of upgrading
Date of stay: July 2024
Trip type: Travelled with family
Thank Will D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 30 July 2024

Thank you Will for your detailed and thoughtful review. We're thrilled to hear that you enjoyed our brilliant location and found our breakfast and lobby bar to be above average. It's also great to know that you found our rooms comfortable.

We appreciate your insights regarding the differences between our standard and premium rooms. Your feedback is valuable for us and future guests. We're glad the premium rooms met your expectations and proved to be worth the upgrade.

It's wonderful to hear that you wouldn't hesitate to stay with us again. We look forward to welcoming you and your family back for another enjoyable stay in Liverpool! Regards, Joanna, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024

Always stay at the Ibis for my birthday celebrations ,great little hotel, lovely staff and special thanks to the Reservations Supervisor Sandra Gubia . She went over and above here duties to make my birthday a happy one. Thank you Ibis and Sandra x will be back soon 👍

Room tip: Try to upgrade to premier rooms , bigger rooms
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 26 July 2024

Thank you for your fantastic review! We're honored that you choose to stay with us at ibis Styles Dale Street for your birthday celebrations. It's wonderful to hear that you find our hotel great and our staff lovely.

A special thanks for mentioning Sandra Gubia, our Reservations Supervisor. We are thrilled that she went above and beyond to make your birthday a happy one. I will be sure to pass along your kind words to her.

We look forward to welcoming you back soon for another memorable stay! Regards, Joanna, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

Arrived at 1.30 and wanted to leave our suitcases but was told that our room was ready and we could check in. Rooms were quite small but had everything we needed and were very clean. Hotel was quiet and beds were comfy. Great location too. Would definitely stay here again.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joeyy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanna Aniolkowska, General Manager at Ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel, responded to this reviewResponded 8 July 2024

Thank you Joey for your lovely review! We're delighted to hear that you had a great experience at our hotel. It's wonderful that we could accommodate your early check-in and that you found the room to be clean and well-equipped, despite its size. We're glad you enjoyed the quiet atmosphere, comfortable beds, and convenient location. We look forward to welcoming you back on your next visit! Regards, Joanna, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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