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“Great for masochists.”
Review of Frankie & Benny's

Frankie & Benny's
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Ranked #864 of 2 039 Restaurants in Liverpool
Cuisines: American
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Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: Frankie & Benny's serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we've got something for everyone! We've been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us - see you soon!
Reviewed 28 June 2018 via mobile

My family have had a love-hate relationship with our local F&Bs for some years; on occasion the food gets so grim that we choose not to ever go again, but a few years later we forget ourselves, go a few times, find it on the good side of adequate, then on another occasion something gets served up that make us realise why we cook at home more often than not these days. It’s a shame; F&Bs could be what it once purported to be, which is somewhere on the classier end of an American diner, replete with baseball newspapers decorating the gents, framed pictures of Lou Costello, random stylish mobsters, and a soundtrack from your ever-so-hip Aunty’s radiogram circa 1959. The music’s gone, by and large, and with it much of the atmosphere, leaving a bit of greasy desperation hanging in the air.
My family went to this place in Aintree this hot summer’s evening. Air conditioning barely adequate, but given the weather, just forgiveable. Meat platter starter for four was great - good ribs, chicken pieces, stuffed jacket skins, garlic breads with cheese and bacon (mine was a bit cold at the edge but I thought I’d not make a fuss...). Mains - two kid’s pizzas, one large, one small as ordered - both fine. Rack of ribs - lovely. A bit formulaic but this is a chain, not an artisan restaurant, so appearance and presentation is what you’d expect. Microscopic ramekin of coleslaw rather funky in taste, redolent of at least one hot afternoon too many. Rump steak, medium rare - quite inedible. Texture of an ancient Roman sandal on the outside, a squashy memory-foam pillow on the inside. Never have two diners struggled so heroically to cut into a piece of meat with a steak knife to so little effect. I’m not a chef - far from it - but I can do better with a cheap lump of rump from Aldi any day of the week.
The friendly and obliging waitress seemed almost to be expecting a complaint about it, coming to our table with the customary ‘is everything all right?’ being delivered with rather more trepidation than one might expect. She knocked the meal off the bill, along with the more expensive of the kid’s meals - appreciated, thank you.
Final insult - no mini doughnut on the kids’ freak shakes, as shown.

Two stars for the ribs and the obliging waitress. We’ll be back when we forget ourselves again in a few years.

Date of visit: June 2018
Thank 670graemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 - 59 of 376 reviews

Reviewed 15 June 2018 via mobile

Nice friendly staff, eventhough they were very busy, all staff still smiling and wecoming. Frances the waitress was especially helpful. I went for a birthday treat with friends. Food was average, great value on a Groupon deal. I really enjoyed the Salmon Al Forno. Salads were not the best. I would visit again with the groupon deal.

Date of visit: June 2018
Thank Culture723060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018

Came in here with my dad for some food, servers seem to be pretty friendly and we got taken to a table fast. Food tasted alright but the prices are a bit pricey without vouchers. its suitable for couples, friends and families.

Date of visit: May 2018
    • Value
    • Service
    • Food
Thank maxwilson977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

Popped in on a Wednesday night to be told a 40 minute wait on all food. Restaurant was not full to capacity and many had clearly finished their food.
I don't know why such a big establishment can't have staff capable of organising their kitchen well enough to provide food within a reasonable timeframe.
They'd rather let £140 walk out the door which is our usual spend on our family meals out. Their loss, The Pheasant Hightown's gain

Date of visit: May 2018
1  Thank DarkAngelReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2018

Ate here for lunch again on a Friday.
Love the atmosphere and music but shame the quality of food seems to on the decline.
We signed up years ago to their web site offers so get sent offers by email ( app also available).
Latest voucher was 40% off mains and would not really eat here without a voucher deal as think its expensive for what you get (fast food).
I opted for cheese burger with bacon slice and comes with a slice of tomato and two lettuce leaves (£10.99 without voucher). Tasted okay but not as good a burger taste as it used to be.
No peas or proper salad garnish or even a spoon of coleslaw with burger meal ( as you have to pay extra for £2.99 for a small dish of coleslaw).
Husband had the fish and chips ( £10.99 on menu) - he said it was okay and used to taste loads better and would not get it again.
Service is excellant and blonde lady serving who always seems to be there when ever we go to this restaurant is so nice and service always with a smile.
Once order taken - wait for food is always quite slow considering its only burger type food they are cooking, and if you want to be in and out quickly for lunch - I would go elsewhere as pub grub type from pubs in area and better quality too.
Tea is £2.29 a cup and no discount if you buy a second cuppa.
As advised not really worth the money without a voucher deal.

Date of visit: May 2018
    • Value
    • Service
    • Food
Thank rosaline2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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