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Reviewed 1 April 2018

Although we had a problem with noise from a couple of neighbouring rooms, and ultimately decided to cut short our stay, the staff at the Staybridge were exceptional. Everyone from the night staff to the reception team and guest manager were really helpful, sympathetic and went out of their way to remedy the situation (refunding a night's stay and offering another complimentary night). The hotel has a very good location for seeing all the sights (just be warned Saturday night at the Albert Docks is party night!) the rooms were excellent, as was the breakfast. We hope to visit again.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 18 April 2018

Hi Tim,

It was lovely to meet and chat with you during your stay. Once again I can only apologise for the noise issue during your stay. We aim for Staybridge Liverpool to be a calm, relaxing home from home for our guests. As a long stay property such instances of noise complaints are rare however not all guests are as respectful of their fellow guests as we would like, particularly over busy weekends. We are sincerely saddened that what was otherwise an enjoyable stay was cut short by the behaviour of these other guests. I know our wonderful night's team who regularly walk the building did deal with the issue. But we appreciated once your sleep has been disrupted in such a manner it's hard to fall back to sleep.

We really do appreciate you both taking the time to leave such wonderful feedback. We're incredibly proud of our team and like you we believe they're exceptional. It's wonderful to hear they took such great care of you.

You have all my details so please don't hesitate to contact me directly when you next plan to visit Liverpool. We can't wait to welcome you both back to us soon and we'll do everything we can to ensure a nice quiet, relaxing stay.

With Warm Regards

Lisa Gregory
Guest Service Manager

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Reviewed 1 April 2018 via mobile

We stayed here for two nights on the18th & 19th March and we had a lovely apartment with a kitchen, but the thing that we enjoyed the most was the friendliness of the staff, especially on the Monday night when they have a "social" (Monday to Wednesday) basically it is a way for guests to mix and with staff. They put on food which the night we went was casserole and cheese and biscuits etc. There was also wine and beer and several staff were on hand, it was really a nice atmosphere.There is an underground car park which we used and the hotel is a convenient location on the Albert dock and from there you can walk most places or pick up the tour buses. Really enjoyed the hotel and Liverpool

Stayed: March 2018, travelled as a couple
1  Thank john f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 18 April 2018

Hi john f,

We're so pleased you enjoyed your stay with us and our fabulous evening socials. We love having the opportunity to interact with our guests and to get to know you all better. We're a friendly bunch in Liverpool and our wonderful friendly Team is full of warm unique characters.

Thank you for taking the time to write such a lovely review. We will look forward to Welcoming you back to Staybridge Liverpool in the near future.

With Warm Regards

Lisa Gregory
Guest Service Manager

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Reviewed 31 March 2018

We were delighted with our 4 night stay at Staybridge. Excellent hospitality from all of the reception staff and catering staff. All very friendly. The room itself was superb. Really well equipped - with a great view over the area - we were on the 6th floor. Breakfast was really good - in a very pleasant area. Location is superb - lots of museums and interesting places - all within walking distance. We parked at the hotel - and this was easy to do at a reasonable price. We would definitely stay here again - an excellent hotel.

Room Tip: We were very happy with 6th floor
  • Stayed: March 2018, travelled as a couple
    • Value
    • Service
1  Thank Mr-Poisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 18 April 2018

Hi Mr-Poisson,

It's wonderful to hear you had such an enjoyable stay with us and we're pleased our fabulous Guest Service and Food and Beverage Team played a part in that. We have a fantastic team of warm and friendly characters with terrific senses of humour. We're proud of our beautiful refurbished property and the services we offer, like our generous complimentary breakfast, but we know our biggest asset is our amazing team! I'll be sure to pass your praise on to them.

We're so pleased you plan to return to us for your next stay in Liverpool. Please feel free to contact me directly or ask for our lovely Heather in Reservations and we'll be happy to help with your booking in any way we can.

With Warm Regards

Lisa Gregory
Guest Service Manager

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Reviewed 30 March 2018 via mobile

We had an amazing time, we have already booked to go back to this fabulous place. Cannot recommend Staybridge enough! Excellent 10/10 Was central to city centre and and all the wonderful places to visit. Travelled on the open top buses, just hopped on and off when we wanted to. Was a fantastic experience

Stayed: March 2018, travelled as a couple
2  Thank Paulines114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 18 April 2018

Hi Paulines114,

Wow what a lovely review. It means so much to us when people had such a wonderful time they'd recommend our property and fabulous city. Who could ask for more that 10/10 and the fact you've already booked to return to us.

We can't wait to welcome you back to us for another fantastic stay.

Warm Regards

Lisa Gregory
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

Don't hesitate to book here. Everything was superb. My mum and I stayed here for 4 nights and loved it.

Location - adjacent to the Echo arena and the Liverpool Eye. 5 minutes walk to the Albert Dock. Car park under the suites (approx £13 a day, I believe), but we didn't have a car with us. Taxis can be ordered from reception, which arrive promptly.

Hotel staff - all so friendly and are happy to give Information on local attractions and search the web for current activities/shows which we could visit. The staff morale was positive, showing they have good work ethics, have good management and love their jobs.

Breakfast - plentiful and of high standard. Cereals, continental choice, hot full English, all fruit juices, tea/coffee, fruit, yoghurts. A nice ambience.

Social gathering Monday to Wednesday 6.30pm - 7.30pm, we enjoyed being able to sit In the lovely reception/dining areas which enabled us to chat with other guests and enjoy buffet style food and wine/lager, all complimentary. What a nice touch by the hotel.

Rooms - very comfortable. We had a one room suite, with a kitchen, which included fridge, 2 ring hob, microwave, all utensils and crockery, dish washer and a table with 2 high stools.
Comfortable bed, luxurious bathroom with plenty of shampoo/conditioner and shower gel. Cleaned daily in the week by efficient staff. A television, hairdryer, ironing board and iron was supplied in each room.

This hotel is only 10 years old, is nice and modern and kept to a high standard.

GREAT accommodation.......go for it.

Stayed: March 2018, travelled with family
3  Thank emeraldgreen96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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