Lovely hotel, excellent location nice clean bedrooms. Hotel very busy on night we stayed and bar area was understaffed and table areas not cleaned which was disappointing. In view of this felt rooms did not offer value for moneyMore
- Free Wifi
Lovely hotel, excellent location nice clean bedrooms. Hotel very busy on night we stayed and bar area was understaffed and table areas not cleaned which was disappointing. In view of this felt rooms did not offer value for moneyMoreShow less
Thank you so much for your review and hope you enjoyed your stay with us. We do appreciate your comments regarding to our bar service which we are working our best on having more staffs at peak times but hope you enjoyed your drink with us. Hope to see you soon in the future! Have a good day.
nothing special, clean rooms, relatively good sleep quality, breakfast is mediocre, check-in and check-out OK, location is great and the view on the river bank is great. overpriced and old-fashioned in a way. there was no safe in my room
Dear Dimitar G,
Thank you so much for your review and we hope you had a nice stay and a good night sleep with us. We do appreciate your compliments but we are sorry if our service were too overpriced for you. Hope to see you in the future again and have a good day.
This was my first time staying here & location was fantastic as I was working at the exhibition centre. However I was very disappointed at the standard of customer service. Check in was very slow, check out even slower!! At check out they had one girl working sorting out a discrepancy while the queue got longer. Going to the bar for a drink was a case of survival of the fittest. I appreciate the hotel was very busy but on a very warm summer evening with a conference and an event at the Echo more than two people serving would have been a good idea. With regards the room the bed was very comfortable & the bedroom was lovely however the bathroom was not good. It looked very dirty & dated compared to the bedroom. I think the lack of friendly service was the most surprising I will put it down to being under staffed & over worked.
Thank you so much for your review and we are glad that you enjoyed our dream bed, hope you had a good night sleep. We are sorry to hear that though you had experienced slow service during your stay with us. We are constantly improving our staffing levels throughout busy times but we appreciate your understanding and your recommendations to our operations. Hope to see you again and have a good day.
We have stayed at this hotel in the past, the main part of the hotel has been renovated. The bedroom we had was average, the bed was clean and comfy but the bathroom had a cracked sick which did not drain properly. Be aware, due to a fire at the multi storey car park, the nearest car park is very expensive and the hotel offers no discount.
Fantastic location on Albert docks near the big wheel. Rooms and all public areas very smart and clean. Comfy beds. Only let down was rude miserable staff in the bar and breakfast area lacking enough staff to clear tables and refill food/drink.
Thank you so much for your review! Hope you enjoyed your stay with us and had a nice visit at Liverpool. We do apologies if the restaurant & bar service you experienced were not the best we usually do but hope you enjoyed your drink with us! Hope to see you again and have a good day.
Queued for 30 mins only to watch a sedentary Damian serve people out of turn before giving up. I don't mind queuing at the bar but know your queue. Terrible service.
No acknowledging of customers or direction of staff who were all working hard. Would have been quicker to go elsewhere.
Dear Mark Q,
Thank you so much for your review and we do sincerely apologies if you had experienced slow service at the bar and our duty manager have not been professional enough but we hope you did enjoy your drinks served by our team memebrs. Your comment will definitely be passed on to our team for service excellence. Hope to see you soon and have a good day.