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All reviews national holidays sea view entertainment every night monday to friday buffet style bus stop visited this hotel food was lovely bar prices enjoyable stay couldn't do enough short break friendly hotel great weekend north pier tea and coffee nothing is too much trouble
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Reviewed 28 May 2018 via mobile

Stayed over with friends for 1 night and we were all charged well over £100 each for an appallingly bad room and hotel with s total lack of service, rooms were dated and dirty with mouldy showers dated furniture. Breakfast was a total shambles, unorganised and uninterested staff. All I can say is do not stay here unless you can get it for about £30 a night because that’s all it’s worth

Stayed: May 2018, travelled with friends
1  Thank Garyk69_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

The hotel itself is set overlooking the sea on Queens Promenade in the north shore area of Blackpool. The hotel outside is very clean and well kept. The same can be said about the reception area, cabaret room (ground floor) and restaurant - which all looked modern and recently refurbished.

The corridors haven’t had such a luxurious makeover, however, they are well looked after but do have that typical dated feel. We stopped in room 310 overlooking the sea with a marvellous view and very clean windows. The room was very nice and couldn’t fault it - maybe a fan was needed if one was picky.

The staff that we came in contact with were friendly, especially the room cleaners who were approachable and would smile and greet you on the way past.

These were the positives. The negatives were the dining arrangements and the evening meals. Let me start by saying the breakfast was spot on and couldn’t be faulted, however the calamity of the evening meal overshadowed this. It is and was stated by both the welcome book and also at reception that dinner would be served between 5:30pm and 6:45. We arrived at 6:10 and stood waiting at the entrance to the restaurant to be met with “dinner is served at 5:30 - there isn’t much left.” We were shown to our table and then left to our own devices as to where things were, how to get your meal, how to find a drink etc.

The Broccoli soup was ok (it could’ve been nicer if it was green!), the choice of main was awful, salty gammon that stewing an a thin layer of water. The other option was an overcooked fish in batter although there was only one left - all Shepard’s pie had been eaten in the first 40 minutes of service. The accompanying choices with the meals were cubes of potatoes, carrots, peas and gravy that had nor beef, chicken, veg, lamb or pork taste to it - it was just brown hot and salty.

The desserts perhaps the saving grace, homemade apple crumble and custard coming to the rescue of an abysmal dinner, also there was some mass prepared different cold cakes that would be purchased in like these - again these were acceptable.

My biggest gripe with the hotel was the lack of information given about eating arrangements, I mean why say “we serve until 6:45” when in reality everything has been devoured by people who arrived at 5:30. Why not say “you ideally need to be seated before 5:45 to get the best choice.”

Second gripe was being stood like lemons at the front of the restaurant without any signage prompts of what to do (e.g. stand here to be allocated a table, find a seat etc.). Come to think about it, there was hardly any signage around the hotel to direct you to where important areas are (lift, stairs to exit etc.)

Weighing up the review for a score is hard to judge, can’t fault the hotel really in any aspect except the food and restaurant issues and, granted whilst the breakfast was good, it was the same lack of communication from staff or signage instructions left us stood like lemons. I have to concede that we paid one nights DBB for two at £69, I have to admit that it was value for money. It could’ve been 5/5 (lost one for the dinner), it could’ve been 4/5 (lost one for dining room instructions), which leaves me to only give this review a 3/5.

I would stay again but without the evening meal option. “Mr President, sort out your meal times!”

Stayed: May 2018, travelled as a couple
1  Thank BigD37429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2018

collapsed bed , collapsed seats in bar area , main meals frozen crap , if u go outside for fresh air u get the homeless approaching u , even 1 of the staff said he found them asleep in lounge , as for the lift , told its always broke , stay away folks ..........

Room Tip: unknown if there is 1
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank swavgav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

My daughter and I booked this hotel for £55 for 1 night at the last minute to attend a concert at the Opera House. On entering Reception was hit with cigarette smoke and there was nobody in there, rang the bell for attention and was dealt with swiftly, Had to pay £10 extra for breakfast and £5 for parking 2nd floor twin room - very small but warm, beds were comfortable and clean. The rest of the room and bathroom was clean but was definitely in need of a refurb as was the rest of the hotel with the exception of the dining room, where we found it to be bright and modern, had lovely staff and the buffet breakfast was very good indeed. Had a drink in the bar after the concert but didn't stay very long because of the horrible smell in the room and the chairs that we were sat on should have been chucked out years ago. The lift broke down, in the brief time we were there, so had to use the stairs, jut glad we were not on the top floor. Would we return - definitely not.

Stayed: April 2018, travelled with family
1  Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018

A very good hotel for the price we paid. The odd signs of a bit of wear and tear, our room was comfortable with quite a bit of drawer space and a large wardrobe. Bathroom was a bit compact,
Restaurant was very nice, with views over the sea, all meals were very good.
Had a game of bingo on the Monday night, but thought the price of £3 for a single ticket was a bit much. That soon changed when we won £30 on a game.
All in all a very enjoyable stay. Will defiantly go back to this hotel.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank ArthurDale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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