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“Could and should have been better!!”

Review of Jay's Nest

Jay's Nest
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Jay's Nest
Living space Kitchen/dining
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Excellent
49 reviews
Jay's Nest
Living space
Kitchen/dining
Bedroom
Winter scene
Private decking
Shoes off please
Patio doors
Bedroom
Bathroom
Bath/shower
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Overview
Cottage -
1 Bedroom, 1 Bathroom, Sleeps 2
Windermere, Lake District, Cumbria, England

Reviews from our community

Excellent - based on 49 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
  • Any
English first
English first
German first
Any
English first
pec1960
London
Level 6 Contributor
139 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Could and should have been better!!”
Reviewed 1 October 2018 for a stay in September 2018

Well located situated between Bowness and Windermere and with excellent transport links to all parts of the Lake District and with great views this place has a lot going for it.
Unfortunately on our visit here we did have several issues, the place was not cleaned properly at all and the freezer section of fridge was iced up causing water to leak onto and spoil our food in the fridge.
There is mould growing on bathroom windows and various other points need to be addressed.
The owners were on holiday on our arrival and did not make any effort to contact us during our stay when they returned, so we did not meet them!
I would have expected a “welcome pack”of basic foodstuffs(tea,milk,bread etc) and cleaning products( wash up liquid, bleach etc) and Toilet rolls!!! To be provided as in EVERY other rental I have ever stayed in.
The filthy barbecue and slippy leaf covered decking were also unable to be used negating the benefits of the outside space.
It appeared that the owners seemed to have slipped into “end of season” mode a little early? And took there eye off the ball in regards to running there business!
I still rate this rental very good due to location,BUT I feel the owners need to re-focus and make sure they personally check all is well prior to all occupants arriving.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Oct 2018
Thanks for your valued & in-depth feedback. We were indeed on holiday on your arrival & had relied on a new cleaner to prepare Jays Nest for you. Unfortunately it would appear that our usual standards were not met with respect to cleaning & defrosting the freezer compartment. Cleaning products were mistakenly removed & have now been replaced. The decking should have been swept of leaves but as with any timber decking we do advise not using it when wet. We didn’t return until towards the end of your stay & noticed the curtains were constantly drawn. We take this as a sign guests want privacy & we are therefore reluctant to knock on your door. In such circumstances we try to keep an eye out for you, but on this very rare occasion, we didn’t manage to see you. Had we learned of your issues during your stay we would have attended to immediately, as we always do. As a self-catering property, most guests bring food with them or shop on arrival. We are quite clear about this in our literature where we do offer a welcome pack on request. Jays Nest is busy all year round & we always take the opportunity for re-decorating & maintenance when occupancy allows, usually from the end of October. Despite your issues we are pleased to hear you seemed to otherwise enjoy your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2018 for a stay in August 2018

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
3 Sep 2018
Thanks for taking the time to review Maria. Hope to see you again at Jays Nest!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Lincoln, England, United Kingdom
Reviewed 26 August 2018 for a stay in August 2018

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
28 Aug 2018
We're really pleased you enjoyed your stay & found Jays Nest so comfortable. Would love to see you stay with us again.
Best wishes, Gary & Ange
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 August 2018 for a stay in August 2018

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
13 Aug 2018
Thanks for the great review Angela. Glad you enjoyed your stay & we hope to see you again soon at Jays Nest. Best wishes, Gary & Ange
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Lorna O
1 review
“Beautiful little place”
Reviewed 10 August 2018 for a stay in July 2018

We really enjoyed our stay at jay's nest, it had everything we needed and more. It was very comfortable and a great place to go back to after visiting places around Windermere. A short walk to Windermere itself and about 20 minutes down to bowness (the lake), stocked with lovely little bars and restaurants. Although it rained everyday we found a peaceful night to have a little BBQ (provided) and a few drinks in the decking with lovely views. It was nice to see a deer outside the window too! We would definitely book again!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Aug 2018
Thanks for the great review Lorna. Glad you met some of the local wildlife! We hope to see you again at Jays Nest. Best wishes, Gary & Ange
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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