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All reviews peppa pig world paultons park beans room was clean free breakfast short drive travel cot booked this hotel yogurt the ground floor would stay again one night stay including breakfast short stay new forest budget hotel plenty of parking
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Reviewed 8 October 2018 via mobile

We stayed here at the weekend as part of the Peppa Pig package. We checked in as a family of three, one being 2 years old, the room didn’t have a bed for my little one, I was told to wait 30 minutes, upon unpacking we quickly realised the room hadn’t been cleaned, someone had a trim in the toilet!! We were offered an upgrade which again wasn’t particularly clean. Went down to the lounge for tea, the children’s play area had one ripped book and 8 bits of Lego. We ordered food at the bar area only to be told children’s food isn’t available from the buffet until 6pm. Please can someone tell me who’s children eat at this late in the day!! Friends who were also staying had to ring a maid to make their daughters bed up at 7.30pm! Again why were the beds not made in arrival. Breakfast was booked at 8.30am and on arrival they had run out of food and cups! This is not a family friendly hotel and I would not recommended it.

Date of stay: October 2018
Trip type: Travelled with family
Thank Eve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, General Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 9 October 2018

Dear Guest

Sorry but you have posted this on the wrong hotel, the facilities you reference we do not have here.

I am sorry you had a bad experience at the other hotel, if you are visiting the area again you should look at our hotel as it might suit you better.

If you wouldnt mind taking this review down as we do value our reputation.

If you need any further assistance please let me know.

Thanks
Paul W
DGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018

We stayed here for a night when we went to Pouloton's Park and Peppa Pig World. The attraction is covered in 2 days so it's best to stay somewhere close by and this is a perfect place to stay just 15 mins from car from the park. Rooms are specious and clean, beds are comfortable, breakfast was very good and staff was very courteous. The hotel was full of families with young children so even the staff was kind of always knew what to expect :-) :-), which was really great ! The price we paid was just around 75£ for a family of 3 including breakfast. I also had a chilled beer in their own bar and had a dinner just outside in walnut tree farm inn. All in all a great stay !

Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Siddhesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 5 October 2018

Dear Guest

Thank you for your wonderful and descriptive review of our hotel, we are really pleased that you decided to stay with and that you enjoyed your stay, we hope you decide to stay again in the future with us,

Kindest regards

Joshua Bromage
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018

Holiday Inn certain offers a predictable standard - and that standard is good!

This Holiday Inn express is no different. The site is located close to the major road links, and was ideally placed for our clients location.

The welcome was exceptional, as seems to be the norm with Holiday Inn, nothing seemed too much trouble.

Our room was buried at the back of a maze of corridors (Loved it), in a quiet facing location (Away from the motorway).

The room was clean and serviceable, and best of all, the beds afforded a great nights sleep.

Morning breakfast was spot on.

WiFi signal and speed good - even though I don't think we could have been further away from reception.

Cannot fault this site at all.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Morser221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 1 October 2018

Dear Guest,

Thank you for your well written and fantastic review of our hotel, we are really pleased with your feedback and thank you for taking the time to write such a lovely review,

We hope you take the time to stay with us again the next time you are in southampton

Kindest regards

Joshua Bromage
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018 via mobile

Stayed with family whilst visiting the local area. Receptionist lovely and the breakfast manager, but waitresses ignored me and food was poor with a long wait for service. Bed very uncomfortable with few sockets for charging phones etc Will stay in Premier Inn next time.

Date of stay: September 2018
Trip type: Travelled with family
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 13 October 2018

It's a lovely day, Carol H!

Thanks for choosing to stay with us, we're glad to have hosted your family. It's great you found our Receptionist and breakfast Manager most hospitable. On the downside, I'm sorry we missed the mark in terms of available sockets and bedding. I'm also concerned about the services at breakfast. These aren't what we expected and I've shared your comments with the management to help improve what we offer.

I hope we get to host you again soon for a chance to make your next experience better than the last.

Kind regards,

Jillian I
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018

Have used this hotel on several occasions for a pre cruise stay. The rooms are good, staff friendly and helpful. Buffet breakfast is well laid out and replenished. It is only 10 minutes’ drive to the port. Will no doubt be using again.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank RGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 29 September 2018

Dear RGP,

Many thanks for taking the time to review our hotel and for your continued loyalty.

We are so happy that you enjoyed your stay with us and we hope to see you again very soon.

Kindest regards,

Greg C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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