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Reviewed 10 July 2018

The location of the hotel is great - almost on the seafront at the Southsea side of Portsmouth and within 10 minutes' walking distance of shops in both Southsea and Portsmouth. It has a small car park but if you're lucky to find a space the parking is free which is a plus these days. Reception staff and restaurant staff are very polite and welcoming and the indoor pool looks good although we didn't have time to use it. However, having paid extra to have an 'Executive' room we were very disappointed as it was no where near what we would expect: the bedroom was quite small but the bathroom was way too small with a very small bath with shower over but the shower did not fit properly onto the rail resulting in water being sprayed on the wall and floor - on the 2nd day we learned to remove the toilet rolls before getting into the shower to avoid them becoming soaked! There was a "dog-eared" note pad left on the bedside table: the television had so many smears on it that it looked disgusting; the ironing board that I had to use was stained and looked grotty; there were no ordinary coffee sachets on the first day only decaffeinated ones; there were no bottles of water and no biscuits left on the 2nd day. However, the air conditioning was excellent and controllable and we did have a side view of the harbour but, having stayed in ihg brands in the past, I would have expected a lot better than this.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jade-Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HR Manager H, Guest Relations Manager at Holiday Inn Portsmouth, responded to this reviewResponded 11 August 2018

Dear Jade-Stamford,

Thank you for taking the time to review your stay with Holiday Inn Portsmouth.

Thank you for your feedback without it we wouldn't be able to continually improve our standards. I am pleased to hear that you enjoyed our central location and hopefully managed to visit some of the wonderful sights Portsmouth has to offer. Customer service is of utmost importance to us so to hear that the staff were polite and welcoming is wonderful. I am sorry to hear that the Executive room was not as you expected and I will pass on your feedback to the Head Housekeeper so please accept my apologies for this.

Thank you again, and we can hopefully welcome you back soon.

Kind regards
Rachel Attfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018 via mobile

Overall, it is an average Holiday Inn.

The rooms appear recently modernized and are functional, perhaps a bit on the small side. Recent updates make one wonder why the bathroom door and frame were omitted, both still looked beaten up under the applied varnish. With mild fungus growing in the shower (one large black spot), the bathroom could have used a bit more diligent cleaning regularly. Also, the non availability of a toilet brush falls under the above-average nuisance category.

Breakfast was adequate. We enjoyed the bar and restaurant area, nicely done. Service seemed a bit overwhelmed at times though.

We would come back if hotel continues to be priced adequately.

Date of stay: July 2018
Trip type: Travelled with family
Thank MMH_HB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HR Manager H, Guest Relations Manager at Holiday Inn Portsmouth, responded to this reviewResponded 11 August 2018

Dear MMH_HB,

Thank you for taking the time to review your stay with Holiday Inn Portsmouth.

Thank you for your feedback without it we wouldn't be able to continually improve our standards. I will pass on your feedback regarding the bathroom door to the Maintenance Manager so thank you for bringing this to our attention. I will also pass on your comments to the Head Housekeeper regarding the cleanliness of the shower so please accept my apologies for this. I am pleased to hear that you enjoyed the bar and restaurant area.

Thank you again, and we can hopefully welcome you back soon.

Kind regards
Rachel Attfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018

Typical IHG hotel, great quality, friendly staff and a warm welcome..

Free car parking in central Portsmouth a bonus.

Thoroughly enjoyed our extended stay there to explore Portsmouth on foot.

Good food and bar choices.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank stevieblunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HR Manager H, Guest Relations Manager at Holiday Inn Portsmouth, responded to this reviewResponded 11 August 2018

Dear stevieblunder,

Thank you for taking the time to review your stay with Holiday Inn Portsmouth.

What a lovely review to read! Thank you for your positive feedback regarding great quality, friendly staff with a warm welcome - it makes all our hard work worthwhile to read such wonderful comments! I will pass on your review to the teams.

Thank you again, and we can hopefully welcome you back soon.

Kind regards
Rachel Attfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018

Generally a reliable hotel with good staff, friendly greeting from reception. Location is good, near gunwharf for shopping and ferry. Sea views from some rooms. Used conference facilities in the past, again staff very helpful.

Room tip: Ground floor rooms facing car park noisy.
Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cymraes1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HR Manager H, Guest Relations Manager at Holiday Inn Portsmouth, responded to this reviewResponded 11 August 2018

Dear Cyraes1307,

Thank you for taking the time to review your stay with Holiday Inn Portsmouth.

Thank you for your positive feedback regarding the hotel being reliable and friendly. I hope you made the most of our good location and managed to visit some of the wonderful sights Portsmouth has to offer. I will pass on your kind comments to the teams regarding staff being very helpful.

Thank you again, and we can hopefully welcome you back soon.

Kind regards
Rachel Attfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

Nice friendly hotel and really nice food
When we arrived the receptionist was really helpful giving us a map of the local tourist spots.
My husband and I felt welcomed at the hotel. We were always greeted with a smile.
The use of the hotel Spa was a great treat it was never too busy.
On our first night we had the pool all to ourselves.
I would definitely use this hotel again.
Thank you to all the staff

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jaijai302018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HR Manager H, Guest Relations Manager at Holiday Inn Portsmouth, responded to this reviewResponded 11 August 2018

Dear jaijai302018

Thank you for taking the time to review your stay with Holiday Inn Portsmouth.

Thank you for your positive feedback regarding nice friendly hotel with really nice food. I am pleased to hear that you found the receptionist helpful and you were always greeted with a smile as customer service is of utmost importance to us.

Thank you again, and we can hopefully welcome you back soon.

Kind regards
Rachel Attfield

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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