I have visited this attraction many times with my mother and grandchildren and am pleased to see some changes. I always feel sorry for the otters and feel its never really the right place for them. Many of the interactive information points don't work but still much to see . Is looking a bit tired in parts. There is a outside area for children to play and families to sit but there is no shade which would be great on a blistering sunny day. Staff friendly but mainly stay in reception so available for us to ask questions. The childrens room for parties could be a lot more interesting but there is usually some colouring for children to do. There is of course a gift shop "via the exit" . Parking near by , chip shop next door and a café . It is expensive but you have your hand stamped which allows for re entry.
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