Yes the tour was lovely, yes Richard did a great job, and yes we had an excellent time. Until the end! Gifts were given to everyone except my husband and myself! We felt slighted! Yes, our adult son was given one, but nothing for me to take home. We asked Richard who said he didn't have any more. Wow, NOT good customer service!! We purchased 3 tickets...whatever, unfortunately it just left a bad feeling. That said, I would use them again, but I'd make sure they had gifts for all or no one.
Thank you so much for leaving a review, we are thrilled that you enjoyed the tour, liked your guide and had an excellent time.
I am sorry to hear about your experience regarding the thank you gift at the end of the day. These little gifts are provided to each booking (rather than one per person) with the intention of giving guests a memento of their day and as a farewell gesture. We do not advertise the little thank you gifts, as it is intended as a treat, a surpirse for guests at the end of the tour. We are sorry that this was not the experience you had.
We always appreciate guests feedback, as a small, local company that has been trading for 14 months we hope to grow and adapt to ensure guests have a lovely day out exploring the Cotswolds. Since your visit the gift type has changed and we do now provide one gift per guest.
Thank you for taking the time to share your thoughts, we are pleased to hear that you would use us again when visiting the area
Lucy & Richard
Cotswolds Guided Tours