We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely seafood restaurant.”

The Old Custom House
Ranked #73 of 402 Restaurants in Hastings
Certificate of Excellence
Price range: US$13 - US$33
Restaurant details
Reviewed 3 weeks ago via mobile

We have been here twice.
The oysters which I love are amazing and I had Carlingford which were so fresh they needed nothing but lemon and pepper.
Sadly I ordered the wrong main which was green/veggie risotto. I didn't enjoy this.
It is best if you are visiting this place to stick to seafood.

Thank JuliaSmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (116)
Traveller rating
Traveller type
Time of year
Language

7 - 11 of 116 reviews

Reviewed 4 weeks ago

I had the seafood spaghetti and honestly I’m the least fussy eater ever, I love garlicky food but my god, this was something else. It must have had an entire bulb of garlic, which made it bitter and inedible. The seafood in the pasta was lovely and well cooked but the rest was pretty disgusting. I didn’t complain at the time, as was being treated to lunch and didn’t want to ruin the lunch but I was a bit gutted, as was really looking forward to it! My date had the mussels which were lovely. Our waitress was new so I did feel bad for her, but she came across a bit abrubt but I think it was nerves. Overall really disappointing experience.

Thank Lulyandspikael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is quite a bespoke venue. Great seafood on offer and vegetarian options. accompanied by cocktails and wine/beer.

Thank judith047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

We really enjoyed the food here however service was very slow. We had been sitting quite a while and then had to ask to be served. One of the men was running around but one of the waiters really didn't look like he wanted to be there he took our order and didn't clear the table from the last people our food then came before our drinks ? Over all really poor service which in fairness could prevent people from coming which is a shame as food was yummy

Thank emmadymock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2018

Hi, I live in the area and go here and to their sister restaurant, St Clements, regularly but I was so disappointed with the food and service today. There was one guy manning the floor and he could barely make eye contact with us and was really nonchalant about engaging with us throughout the whole time we were in the restaurant - no smile, no chat, having to prompt him for salt and pepper/the bill etc. At one point he went outside to make a phone call and left no-one at all in attendance in the restaurant. When he returned he was cleaning under his fingernails with a cocktail stick while stood at the bar and then started squeezing his spots. Absolutely gross. I
always tip but this time I didn't...he barely registered our leaving even though we were now the only people in the place....terrible...

I had a dish I've had often - the reblochon with bubble squeak and tomatoes and it was like a sem-heated slop on the dish. I fear it had all been assembled and then put in the microwave as we did hear a ping before it arrived.

Really, really disappointing....not sure I'll ever go back...

    • Value
    • Service
    • Food
1  Thank 869cac666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Old Custom House also viewed

Hastings, East Sussex
Hastings, East Sussex
 
Hastings, East Sussex
Hastings, East Sussex
 
Hastings, East Sussex
 

Been to The Old Custom House? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing