We stayed a Friday and Saturday night in the Aragon room. We rarely get away so were really excited, the room initially was lovely with rose petals and champagne and chocolates in the room (paid extra for)
We explored and found the previous guests socks behind a door, we didn't initially say anything and went to explore Brighton.
On our return I went to use the toilet and on lifting the lid was appalled but what was left, I complained straight away. Reception staff were very nice and got the area cleaned but no manager was available.
This ruined our night stay as it was very expensive. The next day the manager offered to refund the day which was great but unfortunately the damage had already been done. We left the hotel with the champagne in our suitcase for another day...More
- Free Wifi