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“Amazing Hotel”
Review of Hotel Una

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Hotel Una
Ranked #2 of 43 Hotels in Brighton
Certificate of Excellence
Reviewed 22 August 2017

Stayed for a 1 night treat away from the kids last month. Beautiful, modern, clean hotel just outside the hustle and bustle of the front, Breakfast was amazing, staff super helpful and the room was outstanding, stayed in Lossie, and took full advantage of the free standing bath in the room with a glass of wine - heaven! Bed was huge and comfy too. Highly recommend.

Room Tip: didn't see all rooms but views are best at front
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank lindsay h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 31 of 1 014 reviews

Reviewed 21 August 2017 via mobile

Stayed in the hotel with a small child that required a cot which was set up ready and waiting. The room was very neat, tidy and small but enough to do what you needed to do. The breakfast was good and a nice selection of fruit, yogurts etc. Staff very helpful and accommodating. Location was really good as sea was just down the road and parking was opposite the hotel but not included with the hotel. Overall a very good stay. Only downfall is that is not completly kid friendly such as no ramp for pushchair, small compact lift, only saw one high chair but staff were happy to help with offering milk etc. Ideally more of an adult only hotel in my opinion for anyone bookong this.

Stayed: July 2017, travelled with family
1  Thank Marccap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Stayed at The Una for my birthday with my ex, we were in the Flores room with the Spa bath, the room was spotlessly clean, bed was comfortable, everything we needed for a romantic night away, great breakfast in the morning and lovely coffee, happily return again and recommend to others.

Stayed: September 2016, travelled as a couple
Thank Jay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

I gave this property I top notch 5 star review on my first visit. Our second visit was similar but I;m sorry to report that standards had slipped considerably for this, our third visit. We were in our requested room, Danube, again. But on this occasion, when we returned late from our evening out with family, we discovered that the sheets were stained (clean, but badly stained) and that the matress was quite possibly the softest, least sprung monstrosity of a matress my wife and I have ever experienced. For the record, we do not only stay in luxury places like the Hotel Una - we can and do venture across the globe to out of the way places too, but have never encountered quite such an uncomfortable night's sleep before. Of course the staff, still delightful, put matters right the next day, although the matress was swapped with the next door room for the time being so I don't suppose "Eden" is the paradise its name suggests any more. The "excuse" was that the matress had needed to be replaced the week before, but in my view a hotel that charges Una prices does not replace a damaged matress with the cheapest bargain matress in town under any circumstances. The decor/furnishings all look a little tired two years further into the hotel's life. This really was a top notch place but we sense that it is neglected or unloved by its owner at the moment. Do loyal customers notice? Yes we do! Will we ever return? I don't think so.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank IanLHarris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelUnaBrighton, General Manager at Hotel Una, responded to this reviewResponded 26 August 2017

Dear Mr Harris,

Thank you for taking the time to give us your feedback.

My sincere apologies for the issues you encountered on your recent stay with us.
For your information we did not swap a mattress from another room – we actually purchased a new one on your second day based on your comments and I’m sorry you felt the need to leave these comments.
We pride ourselves on providing the best possible service to our guests and we hope to have the opportunity to welcome you back to prove this an isolated incident.
If you do wish to make a future booking, please e-mail directly and I will be pleased to take care of your booking personally.

Thank you again Mr Harris.

Yours sincerely,
Miralem Softic
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

In the search for a hotel with parking in a convenient part of Brighton, I came across this small hotel in Brighton's Regency Square. It has no parking, but it is conveniently close to the underground public car park under the square. It's also very convenient for shops and restaurants, as well as the seafront and the sights, yet had the advantage at night of being away from the noise. We got the last room in the hotel which was a small double on the top floor. It really was small but so nicely designed that for 2 people it was perfectly fine. The breakfast was fresh and tasty, and the staff went out of their way to make sure we were happy with everything. In fact this hospitality was the key ingredient in the overall positive experience we had at the hotel. Everyone had a smile, and nothing ever seemed too much trouble.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank Mudpuppy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Una

Address: 55-56 Regency Square, Brighton BN1 2FF, England
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#1 Luxury Hotel in Brighton
#1 Family Hotel in Brighton
#1 Romantic Hotel in Brighton
#1 Business Hotel in Brighton
#2 On the Beach Hotel in Brighton
Price Range: R1 447 - R3 571 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Una 4*
Number of rooms: 19
Official Description (provided by the hotel):
Warm and friendly, elegant and fashionable, obsessive with detail. Classy Boutique hotel with the unique combination of contrasting textures, natural woods and contemporary artwork. Situated in Regency Square, with a great view of the West Pier, this chic and exclusive hotel offers you a selection of 20 individually designed en suite rooms including two luxury suites with private Sauna & Jacuzzi, an intimate bar, and an option of massages from a specialist physiotherapist. ... more   less 
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Also Known As:
Una Hotel Brighton

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