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26 - 31 of 1 708 reviews
Reviewed 13 June 2021

Arrived 7th June part of a coach trip , if I had booked directly I would not have stayed , wound definitely walk out . Room allocated was filthy , vomit ? Stain down bed base , mattress staff Ned and lumpy , carpet had more stains than pattern. Hall way carpets not vaccines since built looking at them , frayed and ripped , stuck together with tape , trip hazzard . Food served was terrible , we did not eat there due to this . No garden to sit and was miles out from promenade. Horrible , grim place , do not book . Showers were dribbling , impossible to wash your hair . Bathrooms dated and old . Only good thing was the staff who were allhard working and very pleasant.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Wintertime19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2021 via mobile

We booked a double bedroom on the 29 May for 2 nights. The room stinks, toilets unclean and sink leaking , windows so dirty as looks like not clean for a year. As we can’t stay another night we decided to check out and go home instead… this is the worst hotel I’ve ever been.

Date of stay: April 2021
Trip type: Travelled solo
1  Thank NorthStar01803663299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2021

where to start........ peeling wallpaper, mould around the bath, swimming pool out of service, limited car parking. tried contacting head-office but no response. reception couldn't provide a name or number to call. my advice...... whatever the price, stay somewhere else!

Room tip: choose a different hotel
Date of stay: June 2021
    • Rooms
    • Cleanliness
    • Service
Thank warwickIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2021

If you enjoy chewing gum on your headboard, stick on nails embedded in your carpet, the smell of weed wafting down your corridor, dust and dirt in your room and a scattering of miscellaneous crap on taped-together carpets, you’ve come to the right place! Oh, and not to mention the highly rude and unhelpful staff and a breakfast featuring croissants that look like something my spaniel excreted some months ago, a geriatric willy for a sausage and a snotty egg, this is the one for you!

We asked to move rooms after 30 seconds of arriving in our first room due to it being so abhorrent and were moved to a marginally better one. When politely pointing out our concerns about the lack of cleanliness and tired decor we were told it was a ‘budget hotel’ (i.e. shut up and lump it). Having paid over £180 for 2 nights, we beg to differ - there are far nicer hostels out there for less than this festering turd of a hotel.

We were meant to be staying for 2 nights but checked out after 1 due to the heating being on all night (despite it already being very muggy). We nearly left at midnight as it was so uncomfortable for both us and our poor dog. On calling Reception, we were told an engineer was coming out to look at the heating the next day as no one knew how to turn it off. However, on complaining about this to the manager in the morning, she denied that the heating had been on at all. Apparently we were the only people who had complained about the heat - while queuing (for ages) for our breakfast, we heard 2 other people complain about this, suggesting the manager has an interesting relationship with the truth or has possibly lost her grip on reality due to spending too much time at the Carrington Hotel.

For the cherry on top, my partner heard a young couple also complain about the heat. It transpired they had moved rooms due to this but were treated to a complimentary pair of knickers left behind by a previous Carrington victim. The ungrateful customer thrust the knickers at the Reception staff as for some reason she did not wish to accept this added extra. Some would say this casts doubt on the legitimacy of the ‘sterilised for your safety’ stickers stuck around the hotel rooms by the non existent cleaning staff.

All in all, this was a very disappointing experience and put a dampener on our weekend away. Despite receiving a partial refund, no apologies were forthcoming from the delightful Reception team. Approach with caution (and a hazard suit).

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2021

room was dirty, non of the windows could be opened, no hot water and bathroom had hairs around the bath and tiles,we found crisps on the carpet next to the bed and parking was a free for all. a poor hotel by any standards

Room tip: go elsewhere
Date of stay: May 2021
    • Value
    • Location
    • Service
Thank TerryBunks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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