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“Super relaxing countryside retreat”

Review of Houghton Lodge

Swimming Pool
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Very good
23 reviews
Swimming Pool
Entrance to Houghton Lodge
Houghton Lodge Patio
Games Room
Houghton Lodge right of image
1st. The Red Room  Suitable for hoist , and turning , bed can also become super kingsize .
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Overview
Cottage -
5 Bedrooms, 4 Bathrooms, Sleeps 12
Bournemouth, Dorset, England

Reviews from our community

Very good - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Krisg4880
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Ok place but needs a good clean!”
Reviewed 2 October 2014 for a stay in September 2014
8
people found this review helpful

Group of 9 stayed overall the place is ok. Once we got settled in all we noticed around the house was old cobwebs with old dead flies! So we got the Hoover out and had to to a proper clean. These cobwebs had been there for several weeks has some if them had dust on it. The bedroom shad the same issue around the dresser table cobwebs and spiders and dust balls around the furniture.
Worst of all non of us keep pets so to find dog hairs on the sofa was just disgusting...so again we had to Hoover the sofa. The owner Lucy was informed of this, who basically said it couldn't be possible and we must have brought the hairs in lol! I even showed her the pictures and her helper matt ce the same day to collect deposits which I showed the dog hairs
too!

The owner claims the house is given a proper clean and check before guest come in...we did arrive 1hour early but still you wouldn't expect to find dust balls and old cob webs around the house!
The location is not bad takes 45 mins to Bournemouth if taking a taxi book well in advance
The facilities provided are ok the dish washer is not the best as some dishes still came out dirty! but feel the price is not of value..don't be fooled by the images
We had a good time because of the group we was with not the actual place as it was not as clean as it should be and we had to clean!
When you go to use the pool you have to go the through the house next door...which is not great as they can see you in the pool so doesn't feel as relaxed as it should be also when you look out the kitchen window there is a public footpath so agin strangers can see through your window when in the kitchen.

On a positive the place does accommodated well for the 9 of us but that's it!
The owner Lucy could work on her customer service skills I feel that as we had paid her the full amount she owed us nothing and hasn't taken responsibility for the cleanliness of the house! As stated the dust and cobwebs are several weeks worth!
One on suit down stairs as no hot water a previouse issue raised clearly not fixed. When I told the owner this again she said it works fine
Would I recommend for you to stay here NO based on the fact that the owner will not provide you with any service and the house is not clean so you are doing it yourself and that's not what a break is about
Note to owner if a customer is unhappy about your service or product it is your job to put it right! I asked the owner that we should be compensated but feels it is not reasonable but offered a discounted rate to stay again...why would we stay again based in what we have already seen!

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Sep 2016
These Guests arrived with one thing in Mind .
Getting a Refund . As some of the Party had dropped out .
All allegations are Fabricated .
There had not been Dogs at the property for a Month before their arrival ?
We have a Team of 6 clean the place absolutely thoroughly every week.
Old Cobwebs ? Impossible
Overloading a Dishwasher as we all know results in a poorer clean , we emptied the dishwasher after the guests stay , and split it into 2 loads which cleaned perfectly , with out all the frying pans, saucepans and jugs !!
The Pool is NOT entered through the other property ???
You have your own locking entrance ?
In 10 years this has never caused any problems ?
The Next door neighbours 2 elderley Ladies have access to their Cider Orchard on a footpath behind Houghton Lodge .
They are the occasional if at all users of the path .
Hot Water , will if used for long periods in all 4 bathrooms at once , run out of steam occasionaly so to speak .
We (if notified) will advise the immersion heater as back up , or putting the water on constant . Or Matt will always come and do his very best to fix it for you.
Your Claims were ludicrous and outrageous !
We are sorry that your party had to foot the bill for the missing 3 Guests who cancelled with yourselves , thus making your stay a lot more expensive.
We were more than happy to offer a discounted stay .
But we can not compensate for fabricated accusations..
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rach033
London, United Kingdom
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Super relaxing countryside retreat”
Reviewed 4 December 2013 for a stay in November 2013
1
person found this review helpful

Situated in a tiny village in Dorset, the Lodge has everything you need for a weekend of escape. I was there with friends and we made the most of the large living room, good kitchen facilities, and numerous bathrooms. The friendly pub is a 20 minute stroll away, perfect! The hot tub was brilliant but the sauna wasn't so efficient but that would not put me off staying again. Some of our group used the swimming pool and said it was great. I'd like to come back in warmer weather to make more use of the gardens which were well maintained. The only thing I would like to see added to the Lodge is Wi-Fi please!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Hot tub
Liked least: No wi-fi
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1980KMF
Staines, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic stay!”
Reviewed 29 November 2013 for a stay in November 2013

We rented Houghton Lodge for a girls weekend away in November and it was perfect! The house is fantastic with great facilities and well decorated, it had everything we needed for a relaxing weekend (hot tub definitely helped with that!) It's located in a small, pretty village with some nice walks on the doorstop and a great local pub.

I would definitely recommend a stay here!

Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SammieC72
Beaconsfield, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“If your looking for a large rental in Dorset, look no further!!!”
Reviewed 27 February 2013 for a stay in February 2013
1
person found this review helpful

We have just returned from spending a Hen weekend at Houghton Lodge and I have had to leave a review to say how impressed we were following our stay.

Firstly, the setup to book is very straight forward and the website gives you all the information you need, excellent photos of the Lodge, details of extras you can add to your stay (which you don't often get with rental properties), its a very professional site and contact with the owners is prompt and professional. The property itself is set within a very tiny village, great if you want to be out in the country and peace and quiet, its bliss!!!

The Lodge itself is part of a two property setup, with another property and yourself sharing the use of the indoor swimming pool. We had use of the pool in the morning and the other house has use in the afternoon, pool is fantastic, large and indoor which is a bonus in cold weather but with large doors at either end for Summer use, separate changing and shower facilities within the pool building and very clean and tidy. Separately we had our own outdoor hottub and sauna and even in February's chilly weather and snow flurries we made very good use of both!! Again both hottub and sauna were well maintained and clean and the garden area is of a suitable size for the property with modern outdoor furniture.

Our property also benefited from being totally wheelchair friendly, so would suit a large family with older relatives or less able bodied famiy members. Adequate parking for 3-4 cars, I would agree for wheelchairs probably not the best choice of ground at the front with the gravel but overall not a problem or an issue for us, the gravel lends itself to the area and the property's overall look.

All the rooms were exactly as portrayed on the website, one very large reception room, with woodburning stove (but also central heating), 2 large sofa's and chesterfield chairs and poufees, flat screen TV and all the requisite CD/DVD players, speakers etc. I read the prior review and would agree that we weren't allowed to plug in the Wii that we took with us, but in the grand scheme of things... we didn't end up needing it anyway so it wasn't a big deal. Its a great space and we mostly spent our time in the lounge whilst at the lodge, its very comfortable, homely but with a modern feel. Woodburner is amazing and keeps lounge very warm.....its novel also to learn how to start a fire properly!!!

Other receptions consist of a large sunroom with pool table (great for kids), a large dining area and a huge kitchen with breakfast bar and all the facilities you need whether your there for a weekend or a week's stay (including a full size drinks fridge), modern appliances and clean and plentiful crockery, cutlery and glassware. We greatly appreciated the hot cross buns were waiting for us on arrival, which after a hike in the car down to Dorset were much appreciated.

The property has 3 bathrooms, one an ensuite to the master (with a bath and shower attachment), one large bathroom (set up as a wetroom - primarily for less able bodied people but well used by all the girls due to how good the shower was!!) and a further large bathroom in the side wing of the house, with large shower cubicle (again amazing water pressure ensured a great shower morning or evening). All bathrooms were clean and uncluttered.

The property sleeps 11, with 5 bedrooms, all good spaces, one smaller twin room but all the same at the end of the day you spend half your life in a bedroom with your eyes shut... and believe me you will sleep well as every one of our hens commented on just how comfortable the beds were and personally I could not fault the bedding, it was new, soft, clean and exactly the quality you would get in a 5 star hotel. All bedrooms were tastefully decorated and modern with adequate wardrobes and drawers.

About a 20 minute drive into Bournemouth it is a little out of the way, but if all your looking for is a central location then this probably isn't the place for you. If however your looking for a beautiful property with everything you need to have a fantastic weekend away or a great family holiday with a large group coupled with the tranquility of staying in a rural position but still within a half hour drive of the beach and seaside towns....stop looking ....and get booking....you have found the place you should be staying in!!!

Our experience from start to finish was a breeze and contact with the landlord has been an absolute pleasure. I couldn't believe more people hadn't been in contact to thank the landlords after their stay, I could positively rave about this place all day....it is my pleasure to help them promote this property as it was a treat to stay at Houghton and if I find myself needing a large property in Dorset again, I will input their number onto speed dial!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The bedding.....ultra clean, comfy, soft.....just like being at home.....
Liked least: Your in the country so mobile coverage isn't great, but that's not a property issue
Travelling group: Large Group
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S C
Cardiff, United Kingdom
1 review
“Fantastic Girls Weekend”
Reviewed 28 June 2012 for a stay in June 2012

Had a fantastic stay at the Lodge for my hen weekend with the girls, great facilities on site hand for both abled and less abled people, and we loved the hot tub!! Driveway a little hard work for a wheelchair user as stones rather than tarmac but we managed and all other facitilies were spot on. Beautican came to lodge to give us treatments and taxi firm recommended on website were great picking us on time both ways to and from Bournemouth on the Saturday night. Only thing that we were a little dissappointed with was that we couldn't use the wi console on the TV as not allowed which we took with us, but not sure if we would have had time to play it anyway, but would have preferred that to have been highlighted on the website. Lovely homely touches on arrival such as fresh cake and flowers. Would recommend and book again.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The hot tub
Travelling group: Large Group/Tour
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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