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Reviewed 14 September 2021 via mobile

The room was shabby and in need of refurbishment. The dinner included wine and was good; we had curry. The breakfast was ok. We also had free parking and late checkout. The staff tried their best and should be commended for that. All this for only £109 was a good deal but I wouldn't pay any more.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Alan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2021

I will try to be as fair as i can with this review owing to once the catastrophe that was the booking was ignored the hotel had some good points.
Our drama began three weeks prior to our stay.
we booked 2 night each end of our holiday in Devon.
I called to ensure that our dog was welcome only to be told I had no booking 0n 10th Sept.
i had booked through a third party ( who were very helpful) so check that I had a confirmation number and a pin code on the correct date and I did.
called the hotel again to let them know to still be told that there was no booking for me.
I called the efficient booking company who assured me they had contacted the hotel to put the mistake right. asked to speak to the manager and was informed he was not on site. requested that the duty manager called me back.
He did call back and was rude and offish refusing to listen to my worries and declining to send me a confirmation email to put my mind at rest he stated " Its sorted why are going on"
I still had a booking with the booking company but no assurance in writing that when we arrived there would be a booking. I was repeatedly told to call the booking company but they hadn't made the mistake. the hotel had double booked the room !.
I explained that my mother was 89 with a wheelchair and I could ill afford to be reallocated but this fell on deaf ears.
Mr Clarke ( the manager ) did call me after a complaint to Best Western and assured me that there would be no hitches and " we would have a great stay"
our first visit on 2/9/2021 went off OK but when we arrived on the 10/9 we were told they were unaware of the dog ( I had phoned 5 times)my son entered the room after spending out afternoon in the bar to find, although the room seemed to be upgraded there was one double be for three people!
the Manager that was rude previously had no clue why we were upset at 10pm at night and not enough beds.
not once did I hear sorry yet again.
They gave my son a single room ( I need help with my Mum owing to mobility)
Again was given offish replies to our complaint. We witnessed another very bad booking mistake on another guests allocation at reception but will not go into that.

After our fiasco when we got to bed at 1am, I will say a shout out to Pamela who seems to be running around trying to placate guests, compliments to the lovely lifeguard.

the hotel is very clean and has a charm about it. the food is reasonably priced and the breakfast plentiful.
car parking is £10 and you are asked to vacate after your stay ( the board states 24hours )

Room tip: Check Booking ask for email
Date of stay: September 2021
    • Location
    • Sleep Quality
    • Service
Thank beezlebub11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 September 2021

We have stayed at the Carlton Hotel in Bournemouth many, many times over the past nine years and we have enjoyed every visit. We have just returned from our seventh trip since May this year and the Staff are all exceptional, friendly and helpful and nothing is ever too much trouble. The are the main reason we return so often - they always make us very welcome and look after us extremely well. Theirs is a difficult job and they are a credit to the Carlton. We will be back soon and would never stay anywhere else.

Date of stay: September 2021
    • Location
    • Cleanliness
    • Service
1  Thank arthursP902XC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2021

To be my first afternoon tea for my cousins surprise birthday, I won't go anywhere else! It's was absolutely amazing. So private as our party, weren't disturbed at all, very posh and such a beautiful building. The food was divine! The service was perfect. I will definitely be returning!

Date of stay: September 2021
Trip type: Travelled with family
Thank chloesW7404PU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2021 via mobile

We spent 3 wonderful hours in the library having afternoon tea for a family members birthday. I highly recommend it as the staff were very attentive and the food was wonderful. Worth every penny we paid for a lovely afternoon

Date of stay: September 2021
Trip type: Travelled with family
Thank debbiesT3071KO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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