My mum booked this apartment for 7 of us, staying from Friday 15th to Sunday 17th September. We were attending a wedding at The Osborne Hotel nearby, and we booked as this was conveniently located with good reviews and had a hot tub.
On the positives, the view is wonderful and can't be overlooked. The rooms are a good size and there is plenty of seating for dinner. The hot tub was a real bonus and part of the reason we booked; and the dressing gowns provided were a lovely touch.
However, I'm really surprised at the number of 5 star reviews for this property.
Firstly, the property really wasn't clean. My husband and I moved the beds together in the twin room to find the floors covered in dust and hair. There were bits of food under the conservatory table, the toilet in the main bathroom had black scum round the underside of the rim and the whole place generally needed a really good clean.
Secondly, the hot tub should be included in the price- there is a £10 per night cost to use it. The hot tub lid is also broken; and there are no separate towels provided for the hot tub (we just had to use the shower towels provided).
Thirdly, there is a real lack of kitchen utensils, glassware and serving crockery...including the absence of prosecco glasses!! Two of the glasses were chipped, there were no large serving bowls or any jugs for water, which I would expect when catering for 6+ guests. We had fortunately brought cooking oil, salt and pepper etc. with us, but again, I would really expect those types of things to be provided.
I feel the whole place could do with some TLC. The games room, for example, contains a broken pool table and a games machine that has to be paid for. The beds in the twin room have also seen better days and creak every time you move. The drainage in the shower in the ensuite was slow and water filled up in the tray and splashed over, meaning the floor becoming very slippery.
Finally, I think the 10am check out time, particularly on a Sunday, should be reviewed, as check-in isn't until 2.30pm. 11am in my view would be more appropriate.
Myself and a group of friends stayed here for a long weekend. Location is Brilliant and minuets walk to local shops and pubs. We got a 6 seater taxi most days into Torquay for a few quid, facilities in the apartment was fabulous all cooking items you would need, iron and ironing board, hair dryer, dishwasher, washing machine and a tumble dryer. Each bedroom had bathrobes to use which we thought was a lovely touch. Hot tub was amazing and was a lovely end to our weekend chilling in it on the last night. Apartment over looked the beach and sea. Overall worth every penny and would recommend to anyone looking to get away. Definitely be booking again
What an amazing place to stay in! We absolutely loved the apartment and the views were just beautiful. All the rooms were clean and the kitchen was fully furnished. Highly recommend booking this place you will not regret it!
Huge apartment. Well appointments and beautiful inside and out. Hot tub was very cool and top of the range. The views were stunning from the lounge/kitchen/garden.